Service Engineering Manager

Fortive

Service Engineering Manager leading diverse engineering teams in support of global service operations at Fluke. Responsible for NPI, sustaining engineering, and operational excellence with direction in Everett, Washington.

Posted 7/29/2026full-timeEverett • Washington • 🇺🇸 United StatesSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in leading multi-functional engineering teams, driving new product introduction, and ensuring service engineering alignment with quality systems and operational excellence. Proficient in developing engineering solutions, managing documentation, and implementing continuous improvement strategies across global service operations.

Highest-signal resume keywords

Service Engineering LeadershipNew Product Introduction (NPI)Quality Systems ManagementTest Engineering and CalibrationCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Electrical EngineeringMechanical EngineeringTest EngineeringDiagnosticsCalibrationTechnical DocumentationEngineering ProceduresProblem-SolvingAnalytical SkillsSustaining Support

Soft Skills

LeadershipCommunicationOrganizational SkillsInfluencing SkillsCollaboration

Tools & Technologies

CAD3D PrintingAutomation SystemsTest FixturesQuality Management Systems (QMS)Lean PrinciplesFluke Business SystemMeasurement Uncertainty

Certifications & Qualifications

Bachelor’s Degree in Electrical EngineeringBachelor’s Degree in Mechanical Engineering

Industry Keywords

Service OperationsProduct LifecycleISO 17025Metrology PrinciplesEngineering Best Practices

About the role

Key responsibilities & impact

Lead a multi-functional service engineering organization supporting global service operations across multiple engineering domains.
Define, integrate, and evolve team structures to ensure clear ownership, strong collaboration, and effective execution across engineering workstreams.
Build organizational capability by hiring, developing, and coaching engineering talent across established and emerging functions.
Provide direction, prioritization, and leadership to globally distributed engineering resources, including direct and matrixed team members.
Serve as a visible and energizing leader who drives accountability, problem-solving, collaboration, and continuous improvement.
Lead the team responsible for supporting new product introduction (NPI) into the service environment and for sustaining engineering support across the product lifecycle.
Ensure service engineering requirements are represented in product development processes and design teams.
Oversee the development of service solutions including tools, fixtures, diagnostics, workflows, documentation, calibration methods, and repair/test approaches.
Provide engineering support for product lifecycle changes, service readiness, serviceability improvements, and ongoing technical support for global service centers and authorized service partners.
Drive use of enabling technologies such as CAD, 3D printing, automation, and software tools to improve service capability and efficiency.
Lead the engineering team embedded in service lab environments that is responsible for “landing” NPIs into service operations and sustaining operational readiness throughout product lifecycles.
Ensure service lines, stations, cells, fixtures, and equipment are designed, maintained, standardized, and optimized to meet operational needs.
Drive improvements in station and cell design, setup, and global standardization across service labs.
Oversee engineering support for test systems, calibration software platforms, coding environments, procedures, and process controls required to maintain lab performance and quality.
Ensure this team serves as the primary engineering focal point for keeping service lab operations running effectively and efficiently.
Define the strategy, operating model, and implementation roadmap for building PCA repair capability within the service organization.
Develop business cases, capability assessments, and implementation plans to justify and prioritize PCA repair investments.
Lead pilot projects to validate the proposed repair strategy, test operational models, and measure business outcomes prior to broader rollout.
Establish the future-state team structure, role requirements, and hiring plan needed to support scalable PCA repair capability.
Partner with cross-functional stakeholders to ensure PCA repair strategy aligns with quality, service operations, product support, and financial objectives.
Own the development, maintenance, and global adherence of engineering-related QMS documentation supporting service operations.
Ensure engineering processes and documentation align with ISO 17025 requirements and support standardized execution across global service labs.
Oversee the creation, publication, and ongoing maintenance of procedures, work instructions, technical methods, and service documentation.
Ensure strong engineering discipline in documentation, validation, change control, and audit readiness.
Support consistent global adoption of standards, methods, and engineering best practices.
Partner closely with Service Operations Management to ensure engineering teams are focused on the highest-priority business needs and are aligned to both NPI and ongoing service timelines.
Balance strategic initiatives with day-to-day operational needs to ensure engineering resources are focused on the right priorities at the right time.
Drive continuous improvement using Fluke Business System / lean principles including daily management, visual management, kaizen, KPI ownership, policy deployment, and advanced problem solving.
Lead or support projects that improve service efficiency, expand capability, reduce risk, improve quality, and enable scalable global execution.
Collaborate with cross-functional partners including service operations, metrology, quality, R&D, manufacturing engineering, and program leadership.

Requirements

What you’ll need

Bachelor’s degree in electrical engineering, mechanical engineering, or a related engineering discipline; equivalent technical experience may be considered.
8+ years of relevant engineering experience in service engineering, test engineering, manufacturing engineering, product support engineering, or a related technical field.
Prior experience leading technical teams, engineering groups, or cross-functional engineering programs.
Strong knowledge of service environments, including new product introduction, sustaining support, diagnostics, calibration, test methods, repair processes, and lab operations.
Experience developing or supporting test fixtures, automation systems, engineering procedures, and technical documentation.
Demonstrated ability to lead in complex, fast-paced environments with shifting priorities and global stakeholders.
Strong understanding of quality systems and controlled documentation practices.
Working knowledge of metrology principles, including calibration concepts, measurement uncertainty, and accuracy requirements.
Ability to read and interpret schematics, engineering drawings, and technical specifications.
Strong analytical, organizational, and problem-solving skills.
Excellent communication and leadership skills, with the ability to influence across functions and geographies.
Must be able to work onsite in Everett, Washington at least 3 days per week.
Ability and willingness to travel globally multiple times per year.

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development opportunities