Key Accounts Application Engineer

Fortive

Key Accounts Application Engineer at Qualitrol managing customer technical requirements and ensuring product quality compliance. Collaborating with Sales, Engineering, and Quality departments.

Posted 7/23/2026full-timeFairport • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing technical assistance and solutions for customer inquiries, with a strong focus on product knowledge and project management. Proficient in analyzing product failures and managing key accounts while ensuring high levels of customer satisfaction.

Highest-signal resume keywords

Electrical Engineering DegreeMechanical Engineering DegreeSoftware ImplementationOracle ExperienceSalesforce Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product AnalysisTechnical TroubleshootingProject ManagementCustomer Quality AssuranceTelecom TechniquesTCP/IPModem ProtocolsSerial Links

Soft Skills

Excellent Verbal CommunicationStrong Customer Service FocusAnalytical SkillsProblem-Solving SkillsPresentation Skills

Industry Keywords

Qualitrol ProductsCustomer Technical AssistanceKey Account ManagementQuotation ManagementPost Shipment Support

Tech Stack

Tools & technologies

OracleTCP/IP

About the role

Key responsibilities & impact

Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation
Research and identify product solutions. Initiate New Product models and derivatives to meet agreed upon customer needs
Support manufacturing by answering technical questions as required and trouble-shooting order related problems
Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC’s as required
Project management of customer issues from occurrence to resolution
Accountable for all commercial aspects of key accounts from Quoting and Order Status to Returns and invoicing issues
At least %25 travel in support of client facing meetings / quarterly business reviews

Requirements

What you’ll need

BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required
Additional work experience in lieu of a degree may be considered
Proven knowledge of Qualitrol products and Customers
Software and Hardware implementation and solving sophisticated technical issues
Excellent verbal and writing skills with a strong customer service focus
Strong analytical and problem-solving skills
Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred)
Ability to create and deliver presentations as needed
Oracle and Salesforce experience

Benefits

Comp & perks

twenty-eight days of paid time off (includes PTO and Holidays)
great health benefits that are effective your first day
flexible working hours
up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
annual reviews and career development planning
paid Maternity/Paternity leave
Adoption leave
Life Insurance and more