Senior Facility Coordinator

Fortive

Senior Facility Coordinator ensuring customer satisfaction and facility operation on ServiceChannel platform. Addressing issues, building relationships, and supporting service management for various clients.

Posted 7/23/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong capabilities in Customer Relationship Management, with a focus on facilities management and customer success best practices. Proficient in performance monitoring, data analysis for cost-saving opportunities, and effective communication in both verbal and written forms.

Highest-signal resume keywords

Facilities Work Order ManagementCustomer Relationship ManagementMicrosoft Excel ProficiencyAnalytical SkillsOrganizational Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Facilities ManagementCustomer Success Best PracticesData AnalysisCost-Saving ReviewsPerformance Monitoring

Soft Skills

Excellent CommunicationInterpersonal SkillsCustomer FocusAttention to DetailAdaptability

Tools & Technologies

Microsoft PowerPoint

Industry Keywords

RestaurantHospitalityMedicalVeterinaryRetail

About the role

Key responsibilities & impact

Issue Resolution: Promptly address and resolve any Customer issues or concerns to ensure satisfaction and continuity of service.
Customer Relationship Management: Build and maintain strong relationships with Customers to foster loyalty and long-term engagement.
Proactive Support: Anticipate Customer needs and address potential issues before they escalate.
Performance Monitoring: Track Customer usage and satisfaction metrics to ensure they derive maximum value from ServiceChannel products and services.
Best Practices: Share best practices with Customers and providers on ServiceChannel applications.
System Issue Identification: Identify and report system issues to the Development Team for resolution.
Cost-Saving Reviews: Review work order requests for cost-saving opportunities related to asset or equipment repairs (e.g., warranty, landlord).
Special Project Assistance: Assist with customer-facing initiatives and special projects as they arise.
Emergency Work Order Monitoring: Monitor emergency work orders to ensure timely and effective communication and resolution to the customer.
Quarterly Business Reviews: Conduct quarterly business review presentations with customers to discuss performance and opportunities for improvement.
Operations Meetings: Conduct regular operations meetings (weekly, biweekly, or monthly) with Customers to review ongoing activities and address any concerns.
Cross-Functional Collaboration: Work effectively with cross-functional teams to support both internal and external initiatives.

Requirements

What you’ll need

Experience: 3-5 years in facilities work order management (Restaurant, Hospitality, Medical/Veterinary, or Retail).
Industry Knowledge: Strong knowledge of facilities management and customer success best practices.
Customer Relationship Management: Proven track record of managing customer relationships and ensuring high satisfaction.
Technical Skills: Proficiency in Microsoft Excel and PowerPoint.
Communication: Excellent verbal and written English skills; ability to understand and respond to instructions and feedback clearly.
Interpersonal Skills: Proven ability to build and maintain positive relationships with customers, providers, and team members.
Customer Focus: Ability to address customer issues promptly with compassion and effective resolution.
Attention to Detail: High level of accuracy and detail orientation.
Analytical Skills: Ability to review and analyze data for cost-saving opportunities and process improvements.
Adaptability: Coachable and responsive to feedback; open to updating processes.
Independence: Ability to work independently from home with a strong record of attendance and punctuality.
Organizational Skills: Exceptional organizational and time management abilities.
Flexibility: Ability to handle special projects and emergencies; flexible schedule starting at 8 AM EST, with occasional evening or weekend coverage.
Comfort with Remote Work: Comfortable being on camera for remote meetings.
Education: Bachelor's degree in business administration, facilities management, customer service, or a related field.

Benefits

Comp & perks

Generous medical, dental, and vision insurance
Life insurance
401k with match
Flexible time-off policy
Paid parental leave