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Service Portfolio Manager
FortiveSenior Service Product Manager at Fortive defining global service portfolio strategy and leading service innovation initiatives. Collaborating with cross-functional teams to optimize service solutions and enhance customer satisfaction.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in service portfolio management, including the development of pricing strategies, service commercialization, and customer success programs. Proven ability to drive recurring revenue growth through innovative service offerings and effective cross-functional collaboration.
Highest-signal resume keywords
Service Portfolio ManagementRecurring Revenue Business ModelsStrategic ThinkingCustomer Success ProgramsService Lifecycle Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Service CommercializationPricing StrategiesWarranty ProgramsDigital ServicesKPI DefinitionMarket Insights AnalysisService Delivery EfficiencyCustomer Retention StrategiesService Adoption ImprovementBusiness Model Development
Soft Skills
Customer-FocusedLeadership SkillsAnalytical ThinkingCommunication SkillsPresentation Skills
Tools & Technologies
Lean Portfolio ManagementAgile Product DevelopmentVoice of Customer (VoC) Programs
Certifications & Qualifications
MBA Preferred
Industry Keywords
Industrial TechnologyInstrumentationManufacturingEnterprise TechnologyService Business Management
About the role
Key responsibilities & impact- Define and execute the global service portfolio strategy, including lifecycle services, warranty analytics, pricing, maintenance and commercial- programs, digital services, software-enabled offerings, training, consulting, and support solutions.
- Own the service portfolio roadmap from concept through commercialization, growth, maturity, and retirement while delivering measurable improvements in recurring revenue, profitability, customer retention, and service adoption.
- Develop business models that expand recurring revenue through subscription, maintenance, service contracts, and digital service offerings.
- Lead the development and launch of new service products in collaboration with Engineering, Operations, Customer Success, Sales, Marketing, and regional business teams.
- Continuously assess customer needs, service performance, competitive offerings, and industry trends to identify opportunities for innovation and portfolio expansion.
- Develop pricing strategies, service packaging, warranty programs, support offerings, and lifecycle management policies that improve profitability and customer satisfaction.
- Define service value propositions and commercial strategies that enable regional sales organizations to successfully position and sell service solutions.
- Monitor key business metrics including service revenue, gross margin, renewal rates, customer retention, utilization, customer satisfaction, and service profitability.
- Drive continuous improvement initiatives that enhance service delivery efficiency and customer experience.
- Support strategic partnerships, digital transformation initiatives, and business development opportunities related to service growth.
- Present service portfolio strategy, market insights, business performance, and investment recommendations to executive leadership.
Requirements
What you’ll need- Customer-focused with experience identifying customer needs through interviews, surveys, analytics, workshops, and Voice of Customer (VoC) programs.
- Strong strategic thinking with the ability to balance short-term business objectives and long-term service portfolio growth.
- Demonstrated leadership and influencing skills across cross-functional and global matrix organizations.
- Excellent analytical and critical thinking skills with the ability to transform market insights into actionable service strategies.
- Results-oriented with experience defining KPIs and delivering measurable business outcomes.
- Strong communication and presentation skills with experience engaging executive stakeholders.
- Experience managing service portfolios, aftermarket services, customer success programs, digital services, or subscription-based offerings.
- Strong understanding of service lifecycle management, pricing strategies, commercial models, warranty programs, and customer support operations.
- Experience developing recurring revenue business models and service commercialization strategies.
- MBA preferred, or equivalent business and technical experience.
- 8–10+ years of experience in Product Management, Service Product Management, Product Marketing, Customer Success, or Service Business Management.
- Experience working within industrial technology, instrumentation, manufacturing, enterprise technology, or related industries is preferred.
- Familiarity with Lean Portfolio Management, Agile product development, or Service Lifecycle Management methodologies is a plus.
- Willingness to travel internationally up to 25% as required.
Benefits
Comp & perks- Health insurance
- 401(k) matching
- Professional development opportunities