Systems Engineer

• Gather, document, and validate business requirements through detailed user stories, acceptance criteria, process flows, and system wireframes.
• Master the operational and customer data processes that power the business, becoming a trusted advisor to guide teams through requirements and solution design.
• Serve as the primary Sales Performance Management expert, with deep hands-on experience in Sales Cloud and enterprise additions like Revenue Intelligence, Sales Engagement (formerly High Velocity Sales), Sales Planning, Sales Program, and related tools.
• Lead sales acceleration initiatives: work with internal and external teams to understand goals, tie them to system best practices, and orchestrate high-value implementations of tools that reps actually use.
• Work cross-functionally with Marketing to ensure sales solutions support campaign attribution, lead management, and funnel optimization - helping keep the sales pipeline filled and ensuring marketing efforts are accurately reflected in deal outcomes.
• Design and optimize deal management, quoting, approvals, and forecasting capabilities that support both software sellers and professional services sellers/implementers.
• Provide strategic guidance and problem-solving support to stakeholders, advising on system best practices across Salesforce and commonly integrated sales tools.
• Independently research and recommend scalable solutions, balancing speed, impact, and long-term maintainability.
• Report on success metrics of past initiatives to inform the business value of new projects.
• Collaborate cross-functionally with Admins, Developers, Analysts, and business teams to design, test, and deploy Salesforce solutions following best practices.

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