Account Manager, SMB

Fortive

Account Manager focused on growing relationships and ensuring satisfaction for North America's SMB customers. Managing renewals and driving incremental growth for existing accounts.

Posted 7/2/2026full-timeRemote • Texas • 🇺🇸 United StatesJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in account management and customer success within the B2B SaaS sector, focusing on relationship-building, contract renewals, and customer satisfaction. Proficient in utilizing CRM tools to manage customer interactions and drive growth opportunities.

Highest-signal resume keywords

Account ManagementCustomer SuccessB2B SaaS ExperienceCRM ToolsRelationship Building

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCustomer SuccessRevenue GoalsRetention GoalsContract Renewals

Soft Skills

Communication SkillsRelationship Building

Tools & Technologies

Salesforce

Industry Keywords

Small and Mid-Sized BusinessCustomer SatisfactionProactive Engagement

About the role

Key responsibilities & impact

Manage and grow relationships with Accruent’s small and mid-sized business customers across North America.
Drive renewals, identify growth opportunities, and ensure customer satisfaction through proactive engagement.
Serve as the primary point of contact for assigned SMB customers, ensuring responsiveness and satisfaction.
Conduct periodic check-ins to understand customer needs and identify opportunities for improvement.
Drive contract renewals and identify opportunities for incremental growth within existing accounts.
Partner with Customer Success and Support teams to address issues and maintain high satisfaction levels.
Maintain accurate CRM records for forecasts, renewals, and pipeline activities.

Requirements

What you’ll need

2–4 years of experience in account management, inside sales, or customer success within B2B SaaS or software.
Demonstrated success managing multiple SMB accounts and meeting revenue or retention goals.
Strong communication and relationship-building skills.
Familiarity with CRM tools such as Salesforce.

Benefits

Comp & perks

Personal development and resources for growth
Coaching and support for professional development