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About the role
Key responsibilities & impact- Partner with sales and clinical education field team to deliver high value business solutions
- Manage all responsibilities of primary territory, including compliance and documentation requirements
- Schedule and perform installation, operation, planned maintenance, repair, and modification of ASP systems
- Provide emergency support to customers
- Troubleshoot and take corrective action
- Maintain customer satisfaction,
- Complete activities within the Service Management System (Siebel)
- Manage personal “trunk” inventory and complete required audits
Requirements
What you’ll need- High School diploma with 3 years proven experience in customer support/customer relations/technical support or Associates’ Degree with 3 years related work experience
- Minimum of two (2) years customer service experience
- Two (2) year degree in electronics, technology, computer science, electrical engineering or other related major (preferred)
- Four (4) years work experience in a related field (Medical Device) (preferred)
- Experience working in a field service environment
Benefits
Comp & perks- Comprehensive onboarding and ASP certification programs
- Competitive compensation and benefits
- Company vehicle and travel support
- A chance to make a daily impact on patient safety and healthcare quality
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
installationoperationplanned maintenancerepairmodificationtroubleshootingcorrective actioncompliancedocumentationcustomer support
Soft Skills
customer satisfactioncommunicationproblem-solvinginterpersonal skillsorganizational skills
Certifications
High School diplomaAssociates Degree