Field Technical Service Supervisor

Fortive

Field Technical Service Supervisor managing Field Service Engineers and technical installations. Lead operations, training, and development for regional business initiatives and customer-focused solutions.

Posted 6/27/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage the work of a team of Field Service Engineers contributing to regional business, technical, and operational initiatives including cost, quality, delivery and safety objectives
Set daily priorities to drive achievement against team objectives and in alignment with company policies and business plans
Responsible for the performance, training, and development of direct reports
Drive team to improve their FBS knowledge and application
Oversee parts management, trunk stock coordination, and customer escalations
Perform advanced troubleshooting, repair, and installation of equipment within assigned territory, including compliance and documentation requirements
Create open lines of communication with the field and proactively develop targeted solutions to technical issues
Collaborate with internal and external partners to deliver customer-focused solutions
Work with leadership, customers, and scheduling personnel to schedule all aspects of technical/service work required
Advise on improvement opportunities for equipment efficiency, quality, and/or reduced cost of service
Manage customer expectations before and after interactions to ensure customer satisfaction
Process RMA returns to support individual usage of supporting parts and equipment
Support the regional service leader in conjunction with the organizational goals and CVD’s and performing other duties as needed.

Requirements

What you’ll need

High School diploma with 5+ years’ related work experience, or Associate’s Degree with 3+ years related work experience.
Minimum of 4 years of experience in customer support/customer relations/technical support.
Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry, or minimum 3 years of experience as a Biomedical Engineer in a hospital environment.
Preferred minimum 2 years managing projects, costs and coordinating the work of others in a remote technical environment.
Demonstrated ability to develop others and to effectively influence staffing decisions such as talent selection and performance management.
Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills to coordinate resources and projects effectively.
Leverage proficiency in continuous improvement methodologies to drive others to improve their FBS knowledge and application.
Broad technical expertise and extensive experience in addressing complex customer escalations to achieve top level customer satisfaction in all accounts.
Experience using office based and customized computer programs/applications for territory management and administrative activities.
Basic knowledge of office-based computer programs such as Word, Excel, Outlook, and Access, and their application in administrative activities.
Knowledge of service systems.
Practical understanding and application of cost management.
Knowledge of inventory management practices in order to maintain and account for parts inventory.
Basic understanding of business practices, processes and associated costs of managing primary territory.
Knowledge of calibrated tools.

Benefits

Comp & perks

This position may require on-call responsibilities, after-hours or weekend work as needed.
Complete all assigned training and documentation requirements within assigned due dates.

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

advanced troubleshootingrepairinstallationFBS knowledgecost managementinventory managementcalibrated toolscustomer supporttechnical supportproject management

Soft Skills

team leadershipcommunicationtime managementteamworkinfluencingcustomer satisfactionproblem-solvingtraining and developmentcollaborationperformance management