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About the role
Key responsibilities & impact- Lead all operations with full accountability for revenue, margin, growth, and customer retention.
- Operate as the GM of the region, translating VP-level strategies into execution, managing risk, and ensuring governance.
- Monitor market trends and client needs within the region to inform strategic decisions and maintain competitive advantage.
- Build and scale a high-performing workforce (internal + contractor capacity), ensuring the right talent and structure to meet client expectations.
- Support new client start-ups by overseeing onboarding processes and ensuring all deliverables meet Gordian standards.
- Ensure execution excellence across the JOC lifecycle, focusing on cycle time, reliability, and client value.
- Lead Strategic Account Management (SAM) motions: account strategy, executive engagement, value realization, renewal strategy, and risk mitigation.
- Maintain and expand senior-level relationships with agency leadership (Facilities, Planning, Procurement, Legal, Budget Units, Consulting Partners).
- Represent Gordian in hearings, audits, and executive reviews with confidence and data-backed clarity.
- Anticipate client needs and ensure Gordian presents a coherent, proactive value narrative — not a reactive operating posture.
- Own regional revenue, gross margin, forecast accuracy, and cost management.
- Ensure disciplined forecasting: monthly, quarterly, and annual.
- Analyze performance trends, identify risks early, and implement corrective actions with urgency.
- Manage the region’s budget, staffing model, and contractor resourcing strategy to optimize profitability and flexibility.
- Identify and quantify new growth opportunities across local agencies, cooperatives, and facilities portfolios.
- Partner with Sales and Government Affairs to build go-to-market strategies, support pursuits, and expand JOC adoption.
- Engage with large contractor networks to improve capacity, performance, and program growth.
- Drive cross-sell and upsell motions in collaboration with Product, SAM, and Sales.
- Ensure platform visibility and data transparency for clients; escalate product gaps with clarity and business impact.
- Recruit, mentor, and develop regional staff, fostering a culture of accountability, collaboration, and continuous improvement.
- Conduct regular performance reviews and provide coaching to support growth, while implementing workforce plans aligned with business needs.
- Identify skill gaps and create targeted development opportunities to build leadership capability and strengthen team performance.
Requirements
What you’ll need- 5+ years in leadership roles managing large teams and complex public-sector accounts
Benefits
Comp & perks- medical, dental, vision, life and LTD insurance
- HSA
- 401(k) retirement plan
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
strategic account managementperformance analysisbudget managementforecastingrisk mitigationonboarding processesgo-to-market strategiescross-sellingupsellingclient value realization
Soft Skills
leadershipcommunicationcollaborationcoachingmentoringaccountabilitycontinuous improvementrelationship managementstrategic thinkingproblem-solving