Account Executive

• Maintain a revenue base by managing account retention and renewal
• Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
• Drive upgrade revenue through increased product/service adoption and increased usage
• Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
• Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account
• Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services
• Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues
• Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
• Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
• Achieve target KPIs including but not limited to: including maintaining high service renewal rates, consumables usage, and NPS

Inside Sales Representative

Senior Sales Representative, CAS

Commercial Account Executive, Growth

Area Sales Representative

Senior Solution Sales Executive – Capital Markets

Commercial Account Executive