Enterprise Account Executive
ContractPodAi
Inside Sales Representative
Fortive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Maintain a revenue base by managing account retention and renewal
- Perform initial on-boarding of accounts with new customers, ensuring strong adoption and ongoing engagement throughout the customer’s lifetime
- Drive upgrade revenue through increased product/service adoption and increased usage
- Identify and forecast expansion opportunities and partner with sales to successfully close such opportunities
- Perform periodic customer success reviews that confirm satisfaction, resolve issues with the help of the Technical Support team, and expand consumables use throughout the account
- Work with customers to ensure they are leveraging our medical devices effectively and finding value in our services
- Work closely with Sales, Support, Billing, and other technical teams to ensure an exceptional customer experience and take care of any service renewal issues
- Efficiently manage time to focus on essential activities to ensure customer satisfaction, account renewal, and account growth
- Liaise with technical support, accounting and other areas of the business to ensure customer satisfaction
- Achieve target KPIs including but not limited to: including maintaining high service renewal rates, consumables usage, and NPS
Requirements
- 1-3 years of experience in a customer facing role, such as Customer Success, Customer Support, or Account Management; preferably for recurring revenue businesses.
- Possess strong phone, written and verbal communication skills with excellent presentation skills
- Confident, high energy, self-motivated and a true team player
- Experience working with senior and executive level customer contacts
- Demonstrated ability and desire to work and excel in fast-paced environment Excellent multitasking and project management skills
- Well-organized, with a high attention to detail and ability to prioritize
Benefits
- N/A 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
communication skillspresentation skillsteam playermultitaskingproject managementattention to detailorganizational skillsself-motivatedcustomer engagementcustomer satisfaction
