Technical Support Engineer

Fortive

Technical Support Engineer troubleshooting tier II support tickets for Censis products. Collaborating with various teams during pre-implementation and providing technical advisement on customer inquiries.

Posted 6/9/2026full-timeRemote • 🇺🇸 United StatesJuniorWebsite

About the role

Key responsibilities & impact

A Technical Support Engineer is responsible for troubleshooting and closing tier II support tickets.
Work cross-functionally with Tier I, DevOps, Developers, and Service teams to enhance the impact of our products by supporting customer base.
Communicate effectively with external customers and provide pre-implementation support.
Act as a liaison to project managers and provide technical advisement for projects.
Utilize advanced analytical and troubleshooting skills for technical problem-solving.
Maintain team documentation for consistent operations and knowledge sharing.

Requirements

What you’ll need

One to three years of customer support, SaaS preferred
Proficient in the use of Microsoft Office products
Excellent presentation, writing, organizational, analytical, and problem-solving skills
Experience using Zendesk, SalesForce, ServiceCloud or similar application preferred

Benefits

Comp & perks

Travel up to 1-2 times per year

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtier II supportanalytical skillsproblem-solving

Soft Skills

communicationpresentationwritingorganizational