Technical Support Engineer

Fortive

Technical Support Engineer I providing expert assistance and post-sales support for Fluke test and measurement tools. Collaborating internally to enhance customer satisfaction and resolve technical issues.

Posted 6/4/2026full-timeEverett • Washington • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Provide product technical support for end-customers using Fluke test and measurement tools and software.
Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.
Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
Assist Sales personnel and Fluke internal groups by answering product support questions.
Develop and edit Knowledge Base content for enabling customer self-help.

Requirements

What you’ll need

A.A. degree in engineering or technology field or 2 years of equivalent experience.
1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.
Demonstrated success in providing high-quality support to customers, including resolving escalated issues.
Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce).
Proficient in the use of MS Office products
Strong written and verbal communication skills for documentation, escalation reports, and customer interactions.
Ability to simplify complex technical concepts for non-technical audiences.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fortive Website LinkedIn All Job Openings 10,000+ employees Founded 2016 🏢 Enterprise ⚕️ Healthcare Insurance 💰 Post-IPO Equity on 2020-03 Enterprise
Healthcare Insurance Fortive is a global industrial technology company that specializes in delivering advanced healthcare solutions, intelligent operating solutions, and precision technologies. With a team of 18,000 employees, Fortive works on solving tough technical challenges, empowering safer, smarter, and more efficient industrial operations. The company emphasizes sustainability, integrity, and continuous improvement, striving for a future that's stronger, safer, and smarter. Fortive has been recognized as one of America's Most Responsible Companies, demonstrating its commitment to positive social and environmental impact. Technical Support Engineer 🔥 26 minutes ago 🏢🏡 Everett – Hybrid ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🦅 H1B Visa Sponsor Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide product technical support for end-customers using Fluke test and measurement tools and software.
Provide high-quality, timely responses to customer inquiries by email, phone, and support case ticketing system.
Advocate for customers by collaborating with several teams including Engineering, Sales, Marketing, Service Center, and Operations.
Assist Sales personnel and Fluke internal groups by answering product support questions.
Develop and edit Knowledge Base content for enabling customer self-help. 🎯 Requirements
A.A. degree in engineering or technology field or 2 years of equivalent experience.
1-2 years of technical experience in a technical field troubleshooting and resolving technical issues related to hardware and software.
Demonstrated success in providing high-quality support to customers, including resolving escalated issues.
Strong interpersonal skills for managing customer interactions and ensuring satisfaction.
Proficient with support ticketing systems (e.g., Microsoft Dynamics, Salesforce).
Proficient in the use of MS Office products
Strong written and verbal communication skills for documentation, escalation reports, and customer interactions.
Ability to simplify complex technical concepts for non-technical audiences. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

technical supporttroubleshootingresolving technical issuesknowledge base developmentFluke test and measurement toolssoftware support

Soft Skills

interpersonal skillscustomer satisfactioncommunication skillscollaborationproblem-solving

Certifications

A.A. degree in engineeringA.A. degree in technology