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About the role
Key responsibilities & impact- Provide support for Fluke Reliability software applications to end users in a Microsoft and Web-based environment.
- Answer incoming customer support phone calls, email and chat communications.
- Find and communicate accurate solutions to issues reported by end users while using Fluke Reliability products through analytical talent and strong troubleshooting abilities.
- Work in a strong team environment to provide unparalleled support to customers in a wide variety of industries.
- Multi-task during calls to research technical issues while communicating with the customer and clearly and concisely documenting the issue.
- Demonstrate a desire to help other people with specific technical issues and be able to understand the support process from the customer point of view.
Requirements
What you’ll need- B.A. or B.S. degree preferred.
- Good mechanical aptitude and problem-solving skills.
- Strong ability to communicate technical information both in writing and verbally.
- Strong work ethic and ability to work efficiently and effectively with minimal supervision.
- Ability to work in a fast-paced environment with excellent organizational skills.
- Customer service experience is a plus.
- Database knowledge is a plus.
Benefits
Comp & perks- Chance to make an immediate impact by helping customers/users and contributing to overall service quality.
- Company culture that values employee contributions, work ethic, and professional development.
- Fully remote opportunity offering strong work-life balance and flexibility while remaining connected to a collaborative team culture.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Fluke Reliability softwaretroubleshootingdatabase knowledge
Soft Skills
problem-solvingcommunicationorganizational skillscustomer servicework ethicanalytical talentmulti-taskingteamwork
Certifications
B.A. degreeB.S. degree