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About the role
Key responsibilities & impact- Provide frontline support for Fluke Reliability software in a Microsoft and web-based environment
- Respond to customer inquiries via phone, email, chat, and web meetings
- Diagnose, troubleshoot, and clearly explain solutions to software-related issues
- Balance multiple tasks during live customer interactions, including researching issues and documenting cases accurately
- Collaborate closely with teammates to deliver a consistent, high-quality support experience
- Contribute to customer-facing documentation and knowledge base articles
- Participate in software testing and feedback to help ensure new releases are ready for customers
- Advocate for the customer by understanding issues from their perspective and guiding them through the support process with empathy and clarity
Requirements
What you’ll need- Ability to communicate clearly and professionally in English (written and verbal)
- Strong problem-solving and analytical skills
- Comfort learning and explaining technical concepts to a non-technical audience
- Ability to work independently while collaborating effectively within a team
- Strong organizational skills and ability to work in a fast-paced environment
- Bachelor’s degree (or equivalent practical experience)
- Customer service or technical support experience
- Mechanical aptitude or interest in industrial or reliability-focused software
- Database knowledge or experience
- Spanish language skills
Benefits
Comp & perks- Hands-on training and deep exposure to industry-leading reliability software
- Clear career development paths and internal mobility opportunities
- Supportive, team-oriented culture that values learning and knowledge sharing
- Opportunity to work with customers across a wide range of industries
- Competitive compensation and benefits package
- A workplace committed to inclusion, respect, and equal opportunity for all employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Fluke Reliability softwaredatabase knowledgesoftware testingtroubleshootingtechnical support
Soft Skills
problem-solvinganalytical skillscommunicationorganizational skillsempathycollaborationindependencecustomer advocacy
Certifications
Bachelor’s degree