Director, Global Delivery & Operations – IDC Site Lead

Fortive

Director overseeing global delivery and operations for Fluke's India Development Center. Responsible for technology delivery, site leadership, budget management, and cross-regional coordination.

Posted 5/18/2026full-timeBengaluru South • 🇮🇳 IndiaSeniorWebsite

Tech Stack

Tools & technologies

ERPOracleOracle ERP

About the role

Key responsibilities & impact

Own execution, quality, and predictability of all IDC-delivered work across Oracle ERP, Fusion SaaS, MSD CRM, Web Applications, QA, Unified BI & Analytics, AI, Security, and Infrastructure — on time, on scope, with measurable business impact
Own delivery of digital experience capabilities including Web Apps, Data & Reporting Enablement, Enterprise Data Platforms, AI Platforms & Tools CoE, and AI-Enabled Apps & Automation — ensuring IDC is a platform delivery engine, not a staff augmentation center
Lead and develop a team of 25–30+ direct reports, owning performance management, career development, engagement, retention, and site culture
Build and scale the IDC team — own hiring strategy, capability planning, and talent pipeline development to close critical skill gaps across delivery tracks and position IDC as a destination for top engineering and delivery talent in Bangalore
Own the IDC site budget including headcount, vendor spend, infrastructure costs, and delivery economics. Drive cost discipline, track unit cost of delivery, and ensure financial transparency and accountability for all IDC operations
Serve as the execution hub across IDC, China, and EMEA enable follow-the-sun delivery, reduce handoffs, and enforce consistent engineering and delivery standards across regions
Own IDC site health and Liaison with CISO to drive infrastructure stability, patching, access management, security controls, and operational readiness in close partnership with Fortive shared services (FISS)
Own delivery accountability for strategic vendor and partner relationships to enforce SLAs, quality thresholds, cost discipline, and drive corrective actions where expectations are not met
Manage run vs. grow capacity across IDC teams, align workforce plans to enterprise portfolio priorities, and ensure IDC delivery capacity is visible, planned, and optimized
Establish and enforce standard work for delivery planning, execution, escalation, and reporting to drive consistent cadence reviews, delivery metrics, and executive visibility
Champion ongoing improvements in delivery productivity, quality, and cost efficiency to identify systemic issues, drive root cause resolution, and enable scalable operating practices
Define and drive key performance indicators including on-time delivery (≥90%), run/grow ratio (target 60/40), defect escape rate, infrastructure availability (≥95%), cost per unit of delivery, and team engagement

Requirements

What you’ll need

Bachelor's degree in Computer Science, Information Technology, Engineering, or related field; advanced degree preferred.
Minimum of 15+ years in technology delivery leadership, with at least 5 years leading multi-function global delivery centers.
Experience managing large, diverse teams (25+ direct reports) across ERP, CRM, Web, BI, AI, Infrastructure, and Security.
Strong understanding of enterprise delivery models, vendor management, capacity planning, portfolio governance, and cross-regional operations.
Proven ability to build high-performing teams, drive accountability, and operate at both strategic and execution levels.
Excellent communication and stakeholder management skills, with the ability to engage senior leadership, cross-functional partners, and individual contributors equally.
Experience with FBS, Lean, Agile, SAFe, or similar continuous improvement frameworks is a plus.

Benefits

Comp & perks

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Hard Skills & Tools

Oracle ERPFusion SaaSMSD CRMWeb ApplicationsQAUnified BI & AnalyticsAISecurityInfrastructureData & Reporting Enablement

Soft Skills

performance managementcareer developmentengagementretentionsite culturecommunicationstakeholder managementteam buildingaccountabilitycross-functional collaboration

Certifications

Bachelor's degree in Computer ScienceBachelor's degree in Information TechnologyBachelor's degree in Engineeringadvanced degree preferred