Product Application Engineer

Fortive

Application Engineer handling customer technical assistance and collaborating with sales and engineering teams. Working on product solutions and supporting manufacturing for Qualitrol's Asset Protection product line.

Posted 5/12/2026full-timeFairport • New York • 🇺🇸 United StatesJuniorMid-LevelWebsite

Tech Stack

Tools & technologies

TCP/IP

About the role

Key responsibilities & impact

Provide customer technical assistance for product questions and problems from the point of quotation request through post shipment and installation.
Research and identify product solutions. Initiate New Product models and derivatives to meet agreed upon customer needs.
Support manufacturing by answering technical questions as required and trouble-shooting order related problems.
Analyze product failures and customer concerns. Assist in customer quality concerns. Generate reports and CQC’s as required.
Provide Internal Training on Qualitrol Products.
Project management of customer issues from occurrence to resolution.

Requirements

What you’ll need

BS degree (or equivalent) Electrical or Mechanical Engineering, Computer Science, or related field is required. Additional work experience in lieu of a degree may be considered.
2+ years of experience in an Engineering role.
Software and Hardware implementation and solving sophisticated technical issues.
Excellent verbal and writing skills with a strong customer service focus.
Strong analytical and problem-solving skills.
Knowledge in telecom techniques for remote device monitoring: TCP/IP, modem protocols, serial links etc. (preferred).
Ability to create and deliver presentations as needed.

Benefits

Comp & perks

Competitive salary
twenty-eight days of paid time off (includes PTO and Holidays)
great health benefits that are effective your first day
flexible working hours
up to 100% education reimbursement towards a degree
401k matching (vesting immediately)
annual reviews and career development planning
paid Maternity/Paternity leave
Adoption leave
Life Insurance
and more.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Electrical EngineeringMechanical EngineeringComputer ScienceSoftware implementationHardware implementationTechnical troubleshootingAnalytical skillsProblem-solving skillsTCP/IPModem protocols

Soft Skills

Customer service focusVerbal communicationWritten communicationInternal trainingPresentation skillsProject management