Technical Customer Support

Fortive

Customer Support Specialist delivering technical support for eMaint software via multiple channels. Collaborating with teams and ensuring customer satisfaction in a remote setup.

Posted 5/8/2026full-timeRemote • 🇮🇳 IndiaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Deliver technical support for the eMaint software via phone, email, chat, and web meetings.
Troubleshoot and resolve customer issues in a Microsoft and web-based environment.
Clearly document customer interactions and technical issues in real time.
Collaborate with team members to ensure a seamless and high-quality support experience.
Contribute to product documentation and knowledge base articles.
Participate in software testing to help ensure quality releases.
Approach each interaction with empathy, patience, and a customer-first mindset.

Requirements

What you’ll need

Strong problem-solving skills and mechanical aptitude.
Excellent verbal and written communication skills.
Ability to work independently and manage multiple tasks in a fast-paced environment.
A collaborative mindset and a desire to help others.
Bachelor’s degree (B.A. or B.S.) preferred.
Experience in customer service or technical support.
Familiarity with databases or software troubleshooting.

Benefits

Comp & perks

Flexible working arrangements

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

technical supportsoftware troubleshootingproblem-solvingmechanical aptitudesoftware testingdocumentationknowledge base articles

Soft Skills

verbal communicationwritten communicationcollaborationempathypatiencecustomer-first mindsetindependencetask management