Program Manager, Facilities

Fortive

Program Manager overseeing customer facility programs at ServiceChannel, a cloud-based service automation platform. Leading a team to optimize operations and improve customer satisfaction.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Develop and implement integrated facilities management strategies that align with the customer's business objectives based on your regular conversations with them
Manage and lead a team of facilities professionals, including training, development, and performance evaluation.
Ensure high levels of customer satisfaction through proactive and clear communication with the customer points of contact.
Oversee your teams daily work in the customers repair and maintenance work order management, ensuring they are compliant with the customers Standard Operating Procedures.
Partnering with our Provider Development Manager assigned to your customer, you will work together to communicate the customers needs and opportunities for improvement to continuously improve quality service delivery from our network of providers
Lead customer-initiated projects from planning through execution, ensuring they are completed on time, within scope and clearly communicated with the customer in weekly meetings.
Identify and mitigate risks related to customer health, ensuring any risk to the customers relationship with ServiceChannel is identified and documented immediately with countermeasures
Proactively develop and present regular analytics reports on the customers location portfolio performance, including key metrics and improvement recommendations.

Requirements

What you’ll need

Bachelor’s degree in Facilities Management, Business Administration, or related field
Minimum of 5 years of experience in facilities management or a related field, with at least 2 years in a leadership role.
Strong knowledge of facilities management best practices, building systems, and relevant regulations.
Excellent leadership, communication, and interpersonal skills.
Proven ability to analyze data and make best practice recommendations to the customer or internal teams
Must possess demonstrated ability to be adaptable, coachable and responsive to feedback; and comfortable with change management.
Independence: Ability to work independently from home with a strong record of attendance and punctuality.
Organizational Skills: Exceptional organizational and time management abilities.
Strong problem-solving and decision-making abilities.
This position requires a high level of experience in analyzing data and highly experienced in Microsoft Excel and Powerpoint.

Benefits

Comp & perks

generous medical, dental, and vision insurance
life insurance
401k with match
flexible time-off policy
paid parental leave

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

facilities managementbuilding systemsdata analysisperformance evaluationrisk mitigationproject managementcustomer satisfactionStandard Operating Proceduresquality service deliveryanalytics reporting

Soft Skills

leadershipcommunicationinterpersonal skillsadaptabilitycoachingresponsiveness to feedbackorganizational skillstime managementproblem-solvingdecision-making

Certifications

Bachelor’s degree in Facilities ManagementBachelor’s degree in Business Administration