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Area Manager
FortiveArea Manager for Gordian managing contracts and clients in the Great Lakes region with a focus on construction efficiencies. Overseeing account management and project deliverables from new client start-ups to financial forecasting.
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- The ARM will manage multiple contracts, clients, projects and Account Managers
- Client Administration – maintain client relationships at the Director level and above and have quarterly check-in meetings
- New Client Start-up Manager – assist the Regional Director and lead the assigned Account Manager through the new client start-up process
- Contract Administration – ensure all areas of service and deliverables as detailed in Gordian’s contract are being met
- Employee Management – manage all Account Management and support staff within their territory
- Budget Development & Management – assist the RD in the development of the annual budget
- Financial Forecasting – review and follow developed standard of work for forecasting
- Coordination with Marketing, Product & Sales – assist marketing with access to clients for case-studies and identify upsell opportunities
- Gordian Cloud Migration Manager – oversee the operations team through all Gordian Cloud migrations
- Contractor Outreach – assist outreach team as they conduct outreach to the contractor community.
Requirements
What you’ll need- Bachelor’s degree preferred in appropriate field of study or equivalent work experience
- Strong background in Construction with 7 years’ experience in the design and/or construction field
- Experience managing teams of three or more, preferably having experience managing remotely-based teams
- Must be highly motivated, results-driven and organized to manage multiple contracts and people and have the ability to work independently
- Experience identifying client or staffing issues and the ability to create effective solutions as well as the knowledge of when to escalate
- Experience in Account Management/Customer Success; knowledge of key concepts including JOC process, plans, deliverables, scope and tasks
- Working knowledge and experience in the preparation and process of construction bid documents; knowledge in the process of new client start-ups (preferred)
- Confident communication skills and demonstrated ability to work collaboratively with all levels of internal and external organizations
- Sound decision making, analytical and organizational skills in a fast-paced environment; a consultative approach to managing complex client relationships
- A valid US driver’s license and the ability to travel within assigned territory up to 30% of the time.
Benefits
Comp & perks- Competitive base pay
- Opportunity to enroll in a variety of benefit programs
- Health insurance
- Flexible spending accounts
- Health savings accounts
- Retirement savings plans
- Life and disability insurance programs
- Programs that provide for both paid and unpaid time away from work
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
budget developmentfinancial forecastingconstruction bid documentsaccount managementcustomer successJOC processclient start-upscontract administrationproject managementteam management
Soft Skills
motivatedresults-drivenorganizedindependentproblem-solvingcommunicationcollaborativedecision makinganalyticalconsultative
Certifications
Bachelor's degree