Network Operations Center (NOC) Engineer – Level 1 / Level 2

Fortive

. Monitor network and infrastructure alerts using tools such as SolarWinds, .

Posted 4/21/2026full-timeBeaverton • Oregon • 🇺🇸 United StatesMid-LevelSeniorWebsite

Tech Stack

Tools & technologies

DNSFirewallsiOSServiceNowSwitchingTCP/IP

About the role

Key responsibilities & impact

Monitor network and infrastructure alerts using tools such as SolarWinds,
Perform initial triage of incidents and service requests.
Create, update, and manage tickets in ServiceNow / Jira.
Identify and categorize alarms: critical, major, minor, and perform first-level diagnosis.
Perform basic troubleshooting for:
Network connectivity issues
LAN/WAN link status
VPN down alerts
DNS/DHCP reachability checks
Interface errors, CRC, packet loss
Execute standard operating procedures (SOPs) and runbooks.
Escalate incidents to L2/L3 based on severity, impact, and SLA timelines.
Communicate updates to users and stakeholders as per incident communication process.
Participate in shift handovers and update logs properly.
Handle escalations from L1 and perform deeper troubleshooting for:
Routing issues (BGP/OSPF/EIGRP basics)
Switching issues (VLAN, trunking, STP)
WAN/ISP circuit troubleshooting and coordination
VPN tunnels (IPSec/SSL) monitoring and restoration
Firewall policy or NAT-related connectivity issues (basic/moderate)
Perform remote diagnostics using CLI:
Cisco IOS / NX-OS
Palo Alto (basic operational troubleshooting)
Conduct log analysis and packet-level troubleshooting basics (tcpdump/Wireshark knowledge preferred).
Perform planned maintenance support:
Network changes monitoring
Post-change validation
Rollback support
Work with vendors/ISPs to open TAC cases and follow up for resolution.
Maintain and update operational documentation:
Runbooks
Knowledge base articles
Incident RCA input (technical notes)
Ensure SLA compliance and contribute to incident reporting.

Requirements

What you’ll need

Bachelor's degree in IT / CS / Electronics (or equivalent experience)
Certifications (preferred):
CCNA (highly preferred)
ITIL Foundation (good to have)
NOC L1: 0–2 years experience in monitoring/support
NOC L2: 2–5 years experience in network operations / troubleshooting
Networking fundamentals: TCP/IP, OSI Model, subnetting
Switching fundamentals: VLANs, trunking, STP
Routing fundamentals: Static routes, OSPF/BGP basics
Monitoring tools and alert triage
Ticketing and ITIL incident management processes
Basic understanding of:
Firewalls
VPNs
DNS/DHCP
Wireless concepts (preferred)

Benefits

Comp & perks

16x5 rotational shifts (day/night/weekend/holiday as required)
On-call support (for L2 in some organizations)
May require handling multiple incidents simultaneously

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

network monitoringtroubleshootingnetwork connectivityLAN/WANVPNDNSDHCProutingswitchinglog analysis

Soft Skills

communicationincident managementproblem-solvingteam collaborationdocumentation

Certifications

CCNAITIL Foundation