Fortive

Billing Operations Analyst

Fortive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Generate and send accurate invoices daily based on contractual terms; invoices include the following components: SaaS subscriptions and bundles, professional services, on-premise software, annual maintenance, and 3rd party items.
  • Partner with Sales, Legal, Finance, and other cross-functional groups to solve problems, address inquiries, and provide data to assist in decision making.
  • Maintain billing records and customer information in financial systems (e.g., NetSuite, Salesforce).
  • Provide coverage for adjacent Order‑to‑Cash functions as needed to ensure continuity of operations.
  • Process returns and credit memos as needed.
  • Assist in other projects such as internal and external audits, testing and maintaining internal SOX controls, billing and revenue reporting, and more.
  • Develop and maintain dashboards (Excel/Power BI) that provide visibility into Order-to-Cash health, backlog, and exception queues.
  • Support month-end close activities related to billing/AR operations (cutoff support, billing and order completeness checks, variance explanations).
  • Proactively manage contract renewals, ensuring timely and accurate delivery of customer annual renewal quotes and invoices.
  • Analyze the renewal pipeline and key performance metrics (e.g., renewal rate, churn, uplift, on-time execution) by reconciling renewals data; share trends, variances, and at-risk renewals with clear, actionable insights.
  • Identify and implement process improvements and automation enhancements in quote-to-cash function to drive efficiencies and minimize errors.
  • Perform root-cause analysis on billing errors, renewal misses, disputed invoices, and revenue leakage; document findings and drive corrective actions with cross-functional partners.
  • Serve as a primary point of contact for billing operations questions.
  • Monitor and promptly resolve incoming customer inquiries (cases in Salesforce).
  • Communicate with customers in a clear, concise, and professional manner.
  • Partner cross-functionally to resolve customer disputes and escalations in a proactive and professional manner.

Requirements

  • Bachelor’s degree in Business, Accounting, Finance, or related field.
  • 2+ years of experience in billing and customer operations in a SaaS environment.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and experience with high transaction volume.
  • Prior experience in a high-growth SaaS company.
  • Proficient in NetSuite. Salesforce experience a plus
  • Strong critical thinking and problem-solving skills
  • Strong organizational and time management skills; ability to prioritize and manage a changing workload.
  • Adaptable; ability to quickly learn new systems and processes and stay flexible and open to change.
  • Proficiency with Excel, Power BI, or similar tools.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work hours
  • Paid time off
  • Remote work options
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
billing operationscontract renewalsroot-cause analysisprocess improvementsautomation enhancementsdata analysishigh transaction volume managementSaaS billingrevenue reportingSOX controls
Soft Skills
communication skillsattention to detailcritical thinkingproblem-solvingorganizational skillstime managementadaptabilitycustomer servicecollaborationprofessionalism
Certifications
Bachelor’s degree in BusinessBachelor’s degree in AccountingBachelor’s degree in Finance