Fortive

Product Documentation and Analytics Specialist

Fortive

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Partner closely with Product and Engineering to create comprehensive customer facing documentation for new features, enhancements, and releases
  • Proactively identify gaps in existing documentation before customers find them, using relationships with Customer Success and Support
  • Own the voice, structure, and standards that make Censis documentation instantly recognizable as high-quality and trustworthy
  • Align documentation with how Marketing positions products and how Product communicates releases — so everything tells one coherent story
  • Develop genuine, deep expertise in the Censis product suite — not just feature names, but the workflows, pain points, and use cases our customers live in every day
  • Maintain product mapping and feature tagging to enable customer utilization and adoption insights
  • Design and deploy in-product engagements that drive awareness of new releases and key features

Requirements

  • Bachelor's degree in Technical Communication, English, Journalism, or a related field — or equivalent experience that proves you can do the job
  • 5+ years creating technical documentation or product content for software applications
  • Experience with documentation platforms and content management systems (Confluence or similar)
  • Exceptional writing skills — the kind where you can explain a complex workflow to an SPD technician and an OR Director in the same document and have both of them feel like it was written for them
  • Strong organizational instincts and the ability to juggle multiple launches, releases, and stakeholders without dropping anything
Benefits
  • Health insurance
  • 401(k) matching
  • Remote work options
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical documentationproduct content creationfeature mappingfeature taggingin-product engagement design
Soft Skills
writing skillsorganizational skillsstakeholder managementrelationship buildingattention to detail
Certifications
Bachelor's degree in Technical CommunicationBachelor's degree in EnglishBachelor's degree in Journalism