Fortive

Technical Service Analyst

Fortive

full-time

Posted on:

Location Type: Remote

Location: Brazil

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About the role

  • Handle customer inquiries via phone, email and chatbots, ensuring prompt, high-quality service;
  • Open, process, track and close service orders using Salesforce;
  • Communicate and dispatch service orders to field service engineers strategically, accurately and in a timely manner;
  • Monitor on-site service execution, ensuring deadlines and quality standards are met;
  • Ensure all records comply with healthcare regulatory requirements and internal policies, maintaining full traceability;
  • Schedule preventive and corrective maintenance throughout the lifecycle of medical devices, in accordance with applicable legislation;
  • Support the shipment of parts and maintenance kits, tracking logistics via SAP;
  • Record and maintain traceability of calibration and monitoring tools, supporting logistical planning with suppliers;
  • Actively participate in special projects and continuous improvement initiatives, contributing to process and team development.

Requirements

  • Technical or higher education (completed or in progress) in administration, operations, business, healthcare or related fields;
  • Experience or interest in customer service, service operations or technical support;
  • Good verbal and written communication skills;
  • Organized, with a sense of urgency and a focus on problem resolution;
  • Ability to work collaboratively and customer-oriented;
  • Basic level of English.
Benefits
  • Collaborative, respectful and inclusive work environment;
  • Opportunities for continuous learning and career development;
  • Exposure to technologies and processes that are critical to healthcare;
  • Work within a diverse team of more than 70 professionals across Brazil and Latin America;
  • Competitive benefits aligned with market practices;
  • The opportunity to make a real impact on patient safety and care.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer serviceservice operationstechnical supportservice order processingcalibrationlogistics planning
Soft Skills
verbal communicationwritten communicationorganizational skillsproblem resolutioncollaborationcustomer orientation