Fortive

Application Engineer

Fortive

full-time

Posted on:

Location Type: Remote

Location: Taiwan

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About the role

  • Provide complete Level 2/3 technical and product support to aid end users and channel partners;
  • Concisely document, troubleshoot and resolve software and hardware.
  • Provide an exceptional customer experience and resolve technical customer queries during calls, emails, chat, on-site (where applicable) and addressing customer escalations;
  • Collaborate with the regional and global support teams to provide high quality and effective customer experience;
  • Offer solutions and resolve product/technical issues, and transition call/enquiries to a sales opportunity, including upselling/cross selling (where applicable);
  • Update and work-assigned cases in a timely manner;
  • Supporting with building a competitive knowledge database that allow generation and maintenance of price/performance maps;
  • Support with interpreting market demand/sizing and competitive analysis reports;
  • Analyse customer profiles to support Product Management, Sales & Marketing activities to drive company strategy;
  • Participation in relevant industry events to drive demand generation and sales conversion.
  • Supporting line manager to identify opportunities for growth through daily activities;
  • Support with an ad hoc requests if needed;

Requirements

  • Diploma or degree in Electrical, Electronic, or mechanical engineering, or equivalent experience in an Electrical technical field is essential.
  • Minimum of 5 years of combined hands-on experience in a technical field and customer-facing roles, preferably within the test & measurement, industrial automation, or related sectors.
  • Marketing knowledge and experience are highly desired with a flair for analysis, research and customer service.
  • Excellent communication skills (verbal and written), professionalism and a desire to close the deal on sales. Fluent verbal communication skills in both English and Mandarin are required to engage effectively with regional and global stakeholders.
  • Ability to multitask, with excellent time management and prioritization skills.
Benefits
  • None specified 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
technical supporttroubleshootingsoftware supporthardware supportcustomer experiencecompetitive analysismarket demand analysisupsellingcross sellingdata analysis
Soft Skills
communication skillsprofessionalismmultitaskingtime managementprioritizationcustomer servicecollaborationproblem-solvingadaptabilityinterpersonal skills
Certifications
diploma in Electrical Engineeringdegree in Electronic Engineeringdegree in Mechanical Engineering