Director of Customer Success – Strategy
Fortive
full-time
Posted on:
Location Type: Remote
Location: United States
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Job Level
Tech Stack
About the role
- Own Customer Health + Commercial Outcomes
- Set the CS Strategy for North America
- Be a Cross-Company Connector
- Create and Deliver NA Commercial Strategy
- Drive Change + Build the Future
- Strengthen Customer Experience End-to-End
- Build Talent + Capability
- Operate with FBS
- Own Executive Relationships
- Know the Market
Requirements
- Experience in healthcare is strongly preferred
- Proven track record of building customer advocacy
- Demonstrated ability to lead and influence across multifunctional teams
- Strong followership and culture builder
- Operationally strong and process-oriented
- Detail-oriented leader
- Experience working with customer success and commercial tools, including Salesforce (SFDC), Gainsight, and Excel
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successcommercial strategyprocess-orienteddetail-oriented
Soft Skills
leadershipinfluencecustomer advocacycross-company collaborationculture buildingoperational strength