Field Sales Engineer
Fortive
full-time
Posted on:
Location Type: Remote
Location: Colorado • United States
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Salary
💰 $51,300 - $85,700 per year
About the role
- Providing customer service solutions related to installation and validation of new ASP systems
- Planned and corrective maintenance of installed ASP systems
- Managing all responsibilities of primary territory, including compliance and documentation requirements
- Performing preventive maintenance and documenting performance and maintenance records on equipment
- Scheduling all aspects of technical/service work required to support all products
- Troubleshooting and performing corrective action as required
- Completing all assigned training and documentation requirements within due dates
- Advising and assisting in affecting design changes to improve equipment efficiency
- Managing customer expectations regularly to ensure customer satisfaction
- Completing all activities within the Service System through daily updates and documentation
- Managing personal inventory and completing required audits
- Providing guidance to Customers including hospital Biomedical engineers along with Field Service Technicians
- Performing other duties as assigned
Requirements
- Minimum of 3 years of related work experience with an Associate Degree.
- Minimum of 5 years of experience in customer support/customer relations/technical support.
- Minimum of 2 years customer service experience.
- Minimum of 3 years of experience in a Field Service environment preferably in the electronics or medical device industry or minimum of 3 years of experience as a Biomedical Engineer in a hospital environment.
- Demonstrate excellence in providing customer service.
- Highly motivated to achieve top level customer satisfaction in all accounts.
- Ability to perform successfully in a matrix/team environment utilizing excellent verbal and written communication, time management and teamwork skills.
- Experience using office based and customized computer programs/applications for territory management and administrative activities.
- Basic knowledge of office-based computer programs such as Word, Excel and Access.
- Knowledge of calibrated tools.
Benefits
- Health insurance
- 401(k) matching
- Paid time off
- Flexible working arrangements
- Professional development opportunities
- On-call responsibilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
preventive maintenancecorrective maintenancetroubleshootingdocumentationdesign changescustomer serviceperformance recordsinventory managementcalibrated toolstechnical support
Soft Skills
customer satisfactioncommunicationtime managementteamworkcustomer relationsmotivationguidanceproblem-solvingadaptabilityinterpersonal skills