Customer Account Management
Fortive
full-time
Posted on:
Location Type: Hybrid
Location: São Paulo • 🇧🇷 Brazil
Visit company websiteJob Level
Junior
About the role
- Provide direct service to customers and distributors, ensuring a positive experience aligned with company standards.
- Adhere to internal procedures and compliance guidelines.
- Support the sales team with information about received orders.
- Review and enter orders into the system, ensuring accurate input.
- Monitor invoicing and deliveries with the logistics operator.
- Prepare reports for analysis and decision-making.
- Manage refusals and returns, seeking effective solutions.
- Communicate issues or business opportunities to management.
- Perform other related duties as required.
Requirements
- Bachelor's degree or equivalent completed higher education.
- Minimum of 1 year of experience in customer service, sales support, or related areas.
- Intermediate knowledge of Microsoft Office.
- Familiarity with integrated systems (ERP/CRM).
- Excellent verbal and written communication skills.
- Ability to work in multidisciplinary teams.
- Nice-to-have: experience with Salesforce and SAP.
Benefits
- Collaborative and inclusive work environment.
- Opportunities for professional development and continuous learning.
- Competitive benefits package (e.g., health insurance, meal allowance, life insurance, etc.).
- Opportunities for career growth.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer servicesales supportorder entryreport preparationinvoicingreturns managementcompliance adherenceintermediate Microsoft OfficeERPCRM
Soft skills
communication skillsteamworkproblem-solvingcustomer experience focusanalytical skills
Certifications
Bachelor's degree