Junior Account Manager
Fortive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Collaborate with the Account Manager to manage and grow an assigned customer portfolio.
- Serve as a key point of contact, assisting customers with inquiries, providing support, and facilitating service delivery.
- Help identify customer needs to optimize product and service use, driving satisfaction and loyalty.
- Actively support upselling and cross-selling efforts by presenting relevant product and service solutions to customers.
- Develop customer-specific recommendations and support the Account Manager in presenting these to drive value and engagement.
- Simplify and enhance the customer journey by addressing pain points, providing clear communication, and implementing solutions to improve interactions.
- Partner with internal teams (e.g., product, marketing, customer service) to ensure consistent and high-quality service delivery.
Requirements
- Bachelor’s degree in Business, Marketing, or related field, or equivalent experience.
- 1+ years in sales, account management, or customer service; experience within healthcare or SaaS industries preferred.
- Strong communication, interpersonal, and negotiation skills.
- Proven ability to build and maintain customer relationships.
- Goal-oriented and self-motivated with a track record of meeting or exceeding targets.
- Proficiency with CRM software and Microsoft Office Suite.
Benefits
- Competitive base salary with commission potential.
- Comprehensive benefits package including health, dental, and vision insurance.
- Opportunity for growth and advancement within a global industry leader.
- Collaborative, customer-focused work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
salesaccount managementcustomer serviceupsellingcross-sellingcustomer relationship management
Soft skills
communicationinterpersonal skillsnegotiationgoal-orientedself-motivated
Certifications
Bachelor’s degree in BusinessBachelor’s degree in Marketing