Account Manager, SMB
Fortive
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Serve as the primary point of contact for assigned customers
- Conduct regular account reviews to understand customer goals
- Advocate for the customer internally
- Identify upsell and cross-sell opportunities for SaaS solutions
- Work closely with customers to demonstrate software value
- Ensure high levels of customer satisfaction to reduce churn
- Maintain accurate sales forecasts and CRM records
- Collaborate with cross-functional teams for tailored solutions
Requirements
- Account management experience
- Strong relationship-building skills
- Ability to drive sales and revenue growth
- Excellent collaboration with internal teams
- Knowledge of industry trends and best practices
- Negotiation and contract management skills
Benefits
- Personal development and resources for growth
- Coaching and support for professional growth
- Opportunities for learning and exploring new skills
- Working in a diverse and inclusive culture
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
account managementsales forecastingCRM
Soft skills
relationship-buildingcustomer advocacycollaborationnegotiationcontract management