Customer Success Manager – Mid-Market
Fortive
full-time
Posted on:
Location Type: Remote
Location: Remote • Florida • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Establish a trusted advisor relationship that works to ensure we are meeting and/or exceeding customer’s expectation with our product
- Maintain high customer satisfaction ratings, per company standards
- Prioritizing and driving resolution on escalated customer issues – You are the Quarterback
- Own overall relationship with assigned clients, which include: Increasing adoption, ensuring retention and growing revenue
- In-depth understanding of clients and their business needs/goals allowing you to identify and develop upsell opportunities, and preserve recurring revenue
- Recommend appropriate service and pricing structure and generate proposals and contracts
- Developing success plans for customers that outline their critical success and growth factors
- Works successfully with all levels of the organization internally and partners externally
- Manage the orchestration of dynamic and/or mission critical projects involving multiple internal and external stakeholders over extended time periods
- Lead Executive Business Reviews for top accounts
- Facilitate on-site client engagements on an as needed basis
Requirements
- B.A. or B.S. degree preferred or equivalent experience
- 2+ years of related experience
- Comprehensive understanding of pipeline revenue, forecasted revenue, and sales cycle revenue management with the ability to meet deadlines
- Proven ability to drive continuous value of products
- Previous SaaS experience is a plus
- Experience upselling to existing customers
- Proven interpersonal management skills and exceptional business acumen
- Attention to detail, strong organizational skills, and an absolute focus on quality of work
Benefits
- Exceptional customer experience
- Entrepreneurial environment that is team-centered, customer-driven, and growth-oriented
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
pipeline revenue managementforecasted revenue managementsales cycle revenue managementupsellingSaaS
Soft skills
interpersonal managementbusiness acumenattention to detailorganizational skillscustomer satisfaction
Certifications
B.A. or B.S. degree