Customer Success Manager

• Become the strategic partner for your assigned clients, addressing their goals and recommending proven best practices that maximize their desired outcomes.
• Regularly review and provide customer health data to identify trends and opportunities and actively address and avoid risks.
• Provide internal communications regarding customer’s configuration, usage information, satisfaction of the system.
• Establish and conduct proactive recurring cadence calls with customers that accelerate the adoption of best practice solutions aligned with customer goals and objectives.
• As the account quarterback, establish and supervise the customer’s adoption, sustainment, and optimal utilization of Censis’s products and services to continually drive incremental value. Guide the customer to the appropriate internal Censis resources available.
• Schedule proactive on-site visits with customers to foster relationships and better understand each customer’s unique environment.
• Create and conduct annual Business Reviews with customer leadership teams to drive impactful partnership discussions, align on their vision for continuous improvement, understand key business challenges, and deliver value messaging.
• Execute contract renewal management workflows, working with our internal teams and external customers to ensure timely renewals.
• Build and maintain clinical and technical knowledge expertise. Knowledgeable about the workflow solutions and benefits of Censis applications.
• Actively support funnel growth by generating qualified CS leads based on customer evidence.
• Actively update required CRM systems and follow cross-functional standard workflows.
• Be a client advocate, while keeping Censis values and initiatives in mind.

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