Technical Support Engineer

Fortinet

Technical Support Engineer providing assistance to customers in the field of network security. Joining Fortinet to support clients in the EMEA region through troubleshooting and problem analysis.

Posted 7/21/2026full-timeRiyadh • 🇸🇦 Saudi ArabiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in troubleshooting and providing technical support for network security and data networking protocols, with a strong focus on Fortinet products and technologies. Capable of managing technical cases and delivering effective solutions through analysis and problem-solving.

Highest-signal resume keywords

Technical SupportNetwork SecurityTroubleshooting SkillsData Networking ProtocolsFortinet Product Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

FirewallTCP/IPRoutingSwitchingIPsecSSLSD-WANWAFVoIPDynamic Routing Protocols

Soft Skills

Problem-SolvingAnalytical Skills

Tools & Technologies

Linux OSVirtualization TechnologiesCloud Computing

Certifications & Qualifications

NSE 4

Industry Keywords

Computer NetworkingSecurity IndustrySAARCMEEMEA

Tech Stack

Tools & technologies

CloudLinuxPythonSwitchingTCP/IPVoIP

About the role

Key responsibilities & impact

Provide technical support via phone and web-based systems for customers based in SAARC, ME, and EMEA-based regions
Thorough analysis and investigation of customers' reported problems and provide turnkey solutions through debugging, packet captures, and traffic flow analysis, which may also involve reproducing customers' sophisticated network setup in the lab environment
Report and follow up with engineering and development to address and resolve product issues
Own and manage technical cases and recommend corrective actions based on troubleshooting and analysis
Running real-time phone or remote access sessions with customers
Develop core competency in Fortinet’s product line and technologies

Requirements

What you’ll need

6 or more years of experience in the computer networking or security industry
Bachelor/Master's degree in Electronics/Computer Science/Software Engineering or an equivalent combination of training and experience
NSE 4 or equivalent certification – nice to have
Good knowledge on Firewall and network security
Good understanding of data networking protocols, specifically TCP/IP, routing, and switching fundamentals
Strong troubleshooting and problem-solving skills in various OSI layer protocols
Hands-on experience in IPsec, SSL, SD-WAN, authentication, WAF, VoIP, hardware redundancy, and dynamic routing protocols
Working knowledge of Linux OS, virtualization technologies, and cloud computing
Experience in Python or any similar language will be an added advantage

Benefits

Comp & perks

Competitive Total Rewards package to support your overall health and financial well-being
Flexible work arrangements
Supportive work environment