Fortinet

Professional Services Project Manager

Fortinet

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Creates and executes project work plans and revises as appropriate to meet changing needs and requirements.
  • Identifies resources needed and assigns individual responsibilities, by managing and monitoring team’s availability.
  • Manages day-to-day operational aspects of projects, including scope, schedule, budget and quality
  • Effectively applies Fortinet’s methodology and enforces project standards.
  • Minimizes Fortinet’s exposure and risk on projects.
  • Ensures project documents are complete, current, and stored appropriately from beginning to end.
  • Works closely with all customer-facing Fortinet functions, including sales, operations, order management, support and others to coordinate activities.
  • Determines appropriate revenue recognition, ensures timely and accurate invoicing, and monitors receivables for project.
  • Accurately forecasts revenue, profitability, margins, bill rates and utilization
  • Assures project legal documents are completed and signed
  • Facilitates PS, Presales & SE team and client meetings effectively.
  • Effectively communicates relevant project information to executive management.
  • Resolves and/or escalates issues in a timely fashion.
  • Understands how to communicate difficult/sensitive information tactfully
  • Highlight areas of improvement and recommend changes in methods, processes and tools.
  • Monitor and manage operational and customer satisfaction metrics to meet organizational goals.
  • Handle project escalations and follow up on customer satisfaction surveys.
  • Build and maintain strong relationships with the sales teams.
  • Recruit, hire and retain engineers for professional services, so the implementation processes can continue.
  • Maintain a great working atmosphere that allows personal and professional development to each one of the team members.
  • Define, document, enforce and enhance processes that speed up time for PS engagement request from Pre-sales team.
  • Collaboratively work with peers within region, in order to work on initiatives which can help to give better service to our customers, partners and the security community in general.
  • Manage relationships with customers, partners and corporate organizations to enhance technical support processes and drive PS projects’ satisfaction.
  • Establish, document and enforce processes that allow higher efficiency and productivity.
  • Align strategies to proactively avoid potential issues in any of the pre-sales processes established.
  • Constant follow up to processes making sure they are maintained properly.

Requirements

  • Outstanding oral communication and presentation skills
  • Strong familiarity with project management software, such as Microsoft Project.
  • Experience as a Program Manager is a plus.
  • Experience at working both independently and in a team-oriented, collaborative environment
  • Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities
  • React to project adjustments and alterations promptly and efficiently
  • Flexible during times of change
  • Excellent conflict resolution skills
  • Ability to think creatively to develop new solutions to problems.
  • Ability to create a vision, establish a plan, and ensure plan execution through success.
  • Ability to coach others.
  • Experience in a Professional Services role in a networking/security company or equivalent education.
  • Demonstrated leadership skills.
  • Full knowledge of all relevant business policies and practices.
  • Strong ability to energize and lead others.
  • Previous experience leading teams is a must.
  • Multilingual skills are a plus: oral and/or written, Spanish and/or Portuguese.
  • Good technical knowledge on computer networks and Internet security.
  • Excellent organizational skills.
  • Adaptable and flexible, operating in a fast-paced, dynamic environment.
  • Ability to work and take quick decisions under pressure.
  • Willing to travel around 20% of the time.
Benefits
  • Health insurance
  • 401(k) matching
  • Flexible work arrangements
  • Professional development
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementrevenue recognitioninvoicingforecastingbudget managementquality assuranceconflict resolutionanalytical skillsproblem-solvingnetwork security
Soft Skills
oral communicationpresentation skillsleadershipteam collaborationflexibilitycreativitycoachingorganizational skillsadaptabilitydecision-making under pressure