Presales Security Expert – Mid-Market

Fortinet

Presales Security Expert enabling Fortinet’s cybersecurity solutions for mid-market customers. Designing network security solutions, supporting sales, and resolving post-sales technical issues.

Posted 9/10/2026full-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical pre-sales support, with a strong focus on network and security solution design, customer education, and effective communication. Proficient in utilizing advanced networking technologies and tools to address customer needs and provide post-sales support.

Highest-signal resume keywords

Technical Pre-Sales SupportNetwork Security Solutions DesignLAN/WAN/Internet Services AdministrationTCP/IP and Network Protocols KnowledgePresentation and Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Network SecurityRouting and SwitchingVPN ConfigurationFirewall PoliciesBOM CreationTechnical TroubleshootingEncryption TechnologiesSDN and NFVVirtualizationCloud Platforms

Soft Skills

Strong Communication SkillsPresentation SkillsWriting SkillsCustomer EducationTechnical Support Collaboration

Tools & Technologies

VisioAWSAzureSIEMLoad BalancingApplication DeliveryMalware SandboxesWeb Application FirewallingActive DirectoryTwo-Factor Authentication

Industry Keywords

Pre-Sales SupportTechnical ResourceChannel Partner TrainingRFP ResponseData Center Redundancy

Tech Stack

Tools & technologies

AWSAzureCloudDNSSMTPSwitchingTCP/IP

About the role

Key responsibilities & impact

Assist in qualifying sales leads from a technical standpoint
Serve as the main technical resource on sales calls
Educate customers on features, specifications, functionality, and integration
Work with networking applications and solutions
Apply virtualization, NFV, and emerging SDN technologies
Serve as lead technical contact for identified accounts on post-sales technical issues
Work with technical support and engineering to answer, escalate, and resolve customer technical issues
Provide post-sales training to identified customers
Interface with and provide presales support and training to Fortinet channel partners in the region
Present at events, seminars, and customer and partner meetings
Travel primarily within the designated region, with occasional travel to other regions

Requirements

What you’ll need

3–8 years’ experience in technical/pre-sales support as a pre-sales or security expert
Experience in LAN/WAN/Internet services administration
Ability to design network and security solutions
Ability to effectively utilize Visio
Ability to create BOMs (Bill of Materials)
Knowledge of routing, switching, VPN, LAN, WAN, network security, stateful firewalling, NGFW, firewall policies, identity-based policies, NAT, IPS, AntiMalware, Botnet, application control, DDoS, web filtering, and SDN
Strong understanding of TCP/IP, IPv4, IPv6, supernetting and subnetting, DNS, HTTP, SMTP, RADIUS, LDAP, Active Directory, PKI, IKE, certificates, L2TP, SSL decryption, SSL VPN, IPSEC, 802.1Q, VLANs, LACP, MD5, SSH, SSL, SHA1, SHA512, 3DES, and AES
Experience with encryption and authentication technologies required
Strong technical troubleshooting skills desired
Strong presentation skills
Strong communication and writing skills
Previous experience responding to RFPs is beneficial
White board skills are beneficial
Technical knowledge of WiFi, load balancing and application delivery, Ethernet switching, ACI, API, two-factor authentication, malware sandboxes, mail gateways, web application firewalling, cloud platforms such as AWS and Azure, SDN, NFV, virtualization, centralized management, SIEM, and data center redundancy considered assets
Previous vendor or reseller experience is an asset
Bachelor’s Degree or equivalent experience

Benefits

Comp & perks

Supportive work environment
Competitive Total Rewards package
Support for overall health and financial well-being
Reasonable accommodations for qualified individuals with disabilities
Equal opportunity employer
Flexible travel within the designated region and occasional travel to other regions