Professional Services Engineer

Fortinet

Professional Services Engineer supporting Fortinet cybersecurity products for enterprise clients. Developing migration procedures, testing releases, troubleshooting networks, and training customer staff.

Posted 9/6/2026full-timeRemote • North Carolina • 🇺🇸 United StatesSeniorLead💰 $166,000 - $203,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in Fortinet products and network security technologies, with a strong ability to develop methods of procedure, conduct interoperability evaluations, and provide effective training. Proven track record in troubleshooting, project management, and collaboration in dynamic environments.

Highest-signal resume keywords

Fortinet Product ExpertiseNetwork Security ProductsLAN/WAN ConsultingTroubleshooting SkillsProfessional Services Consultant Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Network Security InfrastructureSwitchingRoutingLoad BalancingWiFiFirewallIPSVPNAntivirusWeb Filtering

Soft Skills

Oral CommunicationPresentation SkillsAnalytical Problem-SolvingFlexibilityCollaboration

Industry Keywords

MigrationsUpgradesUpdatesBest PracticesInteroperability EvaluationsKnowledge TransferClient SupportProject ManagementSelf-Driven ApproachU.S. Work Authorization

Tech Stack

Tools & technologies

ReactSwitching

About the role

Key responsibilities & impact

Assist client staff with day-to-day Fortinet product operation and support
Develop methods of procedure (MOPs) for migrations, upgrades, and updates
Develop test plans and test new features and/or releases
Verify configurations and implement best practices
Perform interoperability evaluations of devices interacting with Fortinet products
Provide training and knowledge transfer to client staff
Develop and maintain core competency on Fortinet products and technologies
Resolve and/or escalate issues in a timely fashion
Work with the end user to define specific daily activities throughout the agreement

Requirements

What you’ll need

7+ Years experience in LAN/WAN /Internet consulting, support and/or administration
5+ Years experience with Network Security Products
2+ Years experience with Fortinet products
Experience working as a Professional Services Consultant/ Engineer a plus
Solid understanding of security and networking principals and technologies
Knowledge of Network Security Infrastructure – Switching, Routing, Load Balancing, WiFi
Knowledge of Security systems – Firewall, IPS, VPN, Antivirus, AntiSpam, Web Filtering, Application Control
Excellent troubleshooting skills
Outstanding oral communication and presentation skills
Experience working independently and in a team-oriented, collaborative environment
Ability to manage shifting priorities, demands and timelines through analytical and problem-solving capabilities
Ability to react to project adjustments and alterations promptly and efficiently
Flexibility during times of change
Ability to elicit cooperation from upper management, clients, and other departments
Ability to bring projects to successful completion through political sensitivity
Strong commitment and self-driven approach
Able to travel as needed
Bachelor's Degree in Computer Science, Software Engineering or related work related experience
Must be authorized to work in the U.S. without sponsorship

Benefits

Comp & perks

Medical insurance
Dental insurance
Vision insurance
Life insurance
Disability insurance
401(k)
11 paid holidays
Vacation time
Sick time
Comprehensive leave program
Equity program
Bonus eligibility reviewed at hire and annually at the Company’s discretion
Supportive work environment
Competitive Total Rewards package