Advanced Support Engineer

Fortinet Federal

Advanced Support Engineer delivering technical support for US Federal customers, expanding knowledge in network security. Assisting with Fortinet products in a fast-paced remote environment.

Posted 5/23/2026full-timeRemote • Virginia • 🇺🇸 United StatesJuniorMid-LevelWebsite

About the role

Key responsibilities & impact

Collection, analysis, and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Work closely and provide direct technical email and phone support to FFI customers
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Participate in an on-call rotation to support FFI customer outside of business hours

Requirements

What you’ll need

Minimum of two years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
US Citizenship is required

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account Fortinet Federal Website LinkedIn All Job Openings 51 - 200 employees 🔒 Cybersecurity 🏛️ Government 🏢 Enterprise Cybersecurity
Government
Enterprise Fortinet Federal is a cybersecurity company focused on providing trusted security solutions for U. S. federal government agencies. It specializes in advanced network security, Zero Trust architecture, cloud security, and comprehensive endpoint protection, ensuring the protection of critical systems and data. Fortinet Federal emphasizes modernization, integration, and automation within their security frameworks to enhance resilience against cyber threats, making it a pivotal partner for government operations needing robust cybersecurity measures. Advanced Support Engineer Job not on LinkedIn 🔥 3 minutes ago ⚔️ Virginia – Remote ⏰ Full Time 🟢 Junior 🟡 Mid-level 📞 Support Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Collection, analysis, and change recommendations of configuration information
Collection and analysis of customer network information
Collection and analysis of packet trace information
Recommend actions based on analysis
Customer education (gaps in networking, product knowledge etc)
Reproduction of customer environments on lab equipment
Follow up technical cases and manage the right expectation until the closure of the cases
Work closely and provide direct technical email and phone support to FFI customers
Develop best practice deployment and troubleshooting methodology documentation.
Analysis of support request, completion of requests for information and documentation
Exercise independent judgment in methods, techniques, and evaluation criteria for obtaining results
Participate in an on-call rotation to support FFI customer outside of business hours 🎯 Requirements
Minimum of two years relevant professional experience preferably in the network industry
Strong network security and routing experiences
Scripting and Windows server app experience
Exceptional customer service orientation and strong communications skills
Proficient with MS Word, PowerPoint, and Excel
Asset to have Fortinet NSE 4 or 5, CCNA or CCNP
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Hard Skills & Tools

network securityroutingscriptingWindows server applicationspacket trace analysisconfiguration information analysistroubleshooting methodologycustomer network information analysistechnical case managementbest practice documentation

Soft Skills

customer service orientationcommunication skillsindependent judgmenttechnical supportexpectation management

Certifications

Fortinet NSE 4Fortinet NSE 5CCNACCNP