Fortinet Federal

Customer Success Manager

Fortinet Federal

full-time

Posted on:

Location Type: Hybrid

Location: Reston • Virginia • United States

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Tech Stack

Cyber Security

About the role

  • Support and assist Customers, Sales, Partners & Distributors with ensuring customer success
  • Lead Management Working with MemoryBlue and marketing resources to build pipeline for possible new business and identify needs within the market.
  • Become a quoting expert to assist all sales reps with quoting, as well as structuring deals
  • Utilize Salesforce CRM, and Renewal Tracking System daily along with all necessary applications to manage and optimize opportunity generation.
  • Position will eventually evolve into a customer satisfaction role

Requirements

  • Bachelor's degree or relevant work experience
  • 3 years of Renewals, customer success roles, and sales experience (preferably in the B2B tech industry)
  • Has knowledge of commonly used terminology & products within the Cyber Security field
  • Understanding of B2B Channel Sales & Direct Sales motions
Benefits
  • medical
  • dental
  • vision
  • life and disability insurance
  • 401(k)
  • 11 paid holidays
  • vacation time
  • sick time
  • comprehensive leave program
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer successquotingdeal structuringsales experiencerenewals
Soft Skills
customer supportleadershipcommunicationcollaboration
Certifications
Bachelor's degree