Analyst, Service Operations
Forterro
full-time
Posted on:
Location Type: Hybrid
Location: Sofia • 🇧🇬 Bulgaria
Visit company websiteJob Level
JuniorMid-Level
About the role
- Tracking the full lifecycle of Services bookings.
- Collaborating with Sales, Services, Finance, Operations, and Legal to enable the progressing of opportunities and contracting of professional services.
- Responsible for maintaining Salesforce CRM/CPQ and Certinia PSA.
- Developing, monitoring, and following up on reporting with Professional Services management and other team members to ensure data is being maintained properly related to key pipeline and project metrics.
- Coverage of work hours in CET time zone and during peak times around month/quarter end.
Requirements
- 2+ years of experience in field service/professional service/customer success or similar organization
- Good experience with Salesforce CRM.
- Experience with Certinia (Financial Force) is a plus.
- Experience with Salesforce CPQ is a plus.
- Good experience with Microsoft Office.
- Good written and oral skills to communicate directly with stakeholders in Swedish.
- French language - level B2 or higher.
- English language - level B2 or higher.
- Rigorous, organized, autonomous in your work.
- Experience working in multinational environment.
- Strong analytical and problem-solving skills.
- Attention to detail.
- Ability to work both independently and in a team.
- Ability to work under pressure and manage tight deadlines.
Benefits
- None 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords
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Hard skills
Salesforce CRMCertiniaSalesforce CPQMicrosoft Officedata reportingpipeline metricsproject metrics
Soft skills
communication skillsanalytical skillsproblem-solving skillsattention to detailorganizational skillsautonomyteamworkability to work under pressuretime management