Associate – 1st Line Customer Support
Forterro
full-time
Posted on:
Location Type: Hybrid
Location: Casablanca • 🇲🇦 Morocco
Visit company websiteJob Level
JuniorMid-Level
About the role
- Respond to incoming calls
- Check missed calls and return calls to contacts
- Verify the caller's compliance with their maintenance contract
- Review the ticket content
- Update tickets corresponding to these calls and incoming support emails
- Add necessary information to tickets
- Communicate with internal ticket stakeholders
- Assess the urgency expressed by the caller for new tickets as well as existing tickets to manage ticket escalation.
Requirements
- You are an expert in customer relations with excellent communication skills in French, both spoken and written.
- Your versatility enables you to handle customer requests effectively.
- You are comfortable with IT tools, particularly ticketing systems such as Jira.
- Your organization and rigor allow you to manage multiple tasks simultaneously and prioritize requests based on urgency.
- Proficiency in English is essential.
Benefits
- null 📊 Resume Score Upload your resume to see if it passes auto-rejection tools used by recruiters Check Resume Score
Applicant Tracking System Keywords
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Soft skills
customer relationscommunication skillsversatilityorganizationrigortask managementprioritization