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Customer Care Specialist
ForTec MedicalCustomer Care Specialist providing scheduling functions and customer service remotely for ForTec Medical. Handling high-volume calls and maintaining a focus on patient healthcare solutions.
About the role
Key responsibilities & impact- Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
- Communicates with team members regarding schedule additions/changes
- Communicates with hospital staff and/or doctors regarding schedule additions/changes
- Enters and updates work orders within an online scheduling system
- Updates customer notes in CRM system
- Conducts confirmation calls
Requirements
What you’ll need- Experience working in a high volume call center environment
- Scheduling experience
- Strong customer service skills
- Professional phone demeanor
- Works well under pressure during high volume calls
- Problem solving skills
- Ability to adapt to urgent priorities
- Ability to resolve scheduling conflicts quickly
- Ability to work independently with minimal supervision
- Strong attention to detail
- Ability to multi-task
- Thrives in a team culture environment
- Computer proficiency in Microsoft Office applications
- Previous CRM experience helpful
- Dependable
Benefits
Comp & perks- Competitive hourly rate
- Independent working atmosphere.
- Build relations with physicians and medical professionals at multiple medical facilities.
- Train with the top medical technologies.
- 401k plan with generous company match (to qualified employees).
- Medical, dental, vision, disability, and life insurance.
- Health and Wellness Rewards Program.
- Generous PTO allowance.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
schedulingCRMwork order managementcustomer note updateshigh-volume call handling
Soft Skills
customer serviceprofessional phone demeanorproblem solvingadaptabilityattention to detailmulti-taskingindependenceteam collaborationability to work under pressure