ForTec Medical

Customer Support

• Performs customer scheduling functions via high-volume customer phone calls, emails, and online scheduling requests.
• Communicates with team members regarding schedule additions/changes
• Communicates with hospital staff and/or doctors regarding schedule additions/changes
• Enters and updates work orders within an online scheduling system
• Updates customer notes in CRM system
• Conducts confirmation calls

Customer Care Specialist

Manager

• The National Accounts Manager is the main point of contact for large IDN/GPO customers.
• The primary function of this role is to be the voice of ForTec to our customer’s corporate supply chain.
• The position will focus on engagement with IDN supply chains with some interaction with the GPO.
• The National Accounts Manager is a highly visible position within ForTec Medical and will routinely work with sales, finance, operations, contracting, legal, and customer service to fully represent ForTec’s position.
• This position reports to the Director of National Accounts.
• The successful candidate will be someone who has had success working in a collaborative and matrixed environment to drive preference for new business and continued preference for their supported entity.