Sales Process and Infrastructure Specialist

Fortbras

Expert in Sales Processes and Infrastructure ensuring efficient sales operations for Fortbras. Leading sales routines and infrastructure development to maximize productivity and performance.

Posted 4/16/2026full-timeSão Paulo • 🇧🇷 BrazilMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

**Sales Process and Infrastructure Specialist**
**Area:** Sales Strategy and Operations | Sales Administration
**Reports to:** Sales Strategy and Operations Manager
**Purpose of the Role**
Ensure Fortbras’s commercial operation runs in a simple, standardized and efficient manner, ensuring the sales team has clear processes, well-executed routines and the appropriate infrastructure to exceed targets.
**Mission**
Define, manage and ensure the execution of sales processes and routines, and guarantee the operational infrastructure necessary to maximize productivity, commercial discipline and the sales team’s performance.
**Key Responsibilities**
**1️⃣ Definition and Governance of Sales Processes**
Design, document and maintain the official sales processes (from planning to post-sale)
Ensure clarity about:
How to sell
When to sell
Who does what
Establish rules, flows and operational standards
Continuously work on simplifying processes and improving efficiency
**2️⃣ Management and Execution of Commercial Routines**
Define and structure the team’s sales routines (e.g., planning, monitoring, follow-up)
Ensure discipline in daily, weekly and monthly execution
Support commercial leadership in adopting the routines
Monitor adherence and propose adjustments when necessary
**3️⃣ Operational Infrastructure for the Sales Team**
Ensure sellers have functional and efficient infrastructure to sell (tools, systems and operational flows)
Support management of access, permissions and organization of seller activities
Resolve operational frictions that impact sales
Work to reduce non-selling activities
**4️⃣ Sales Funnel**
Define the funnel as a management tool for execution
Ensure standardization of stages and criteria
Monitor basic conversion and flow indicators
Use the funnel to identify execution deviations (not just performance)
**5️⃣ Standardization and Best Practices**
Identify operational practices of high-performing sellers
Turn these practices into replicable routines and processes
Maintain and evolve the Sales Playbook
Support operational training and onboarding
**Main Deliverables (Expected Outputs)**
Defined, documented and adopted sales processes
Clear and executed commercial routines
Functional and organized sales infrastructure
Updated Sales Playbook
Reduced frictions and rework in commercial operations
**KPIs Associated with the Role**
Adherence to sales processes and routines
% of seller time dedicated to selling
Commercial productivity
Stability and predictability of execution
Sales team satisfaction with the operation

Requirements

What you’ll need

**Skills**
Clear and objective communication
Ability to influence without formal authority
Change management
**Courses / Certifications**
Change Management
Agile methodologies applied to operations
BPM (Business Process Management)
Sales Operations / Revenue Operations
**Tools:**
Experience with Sales CRM

Benefits

Comp & perks

ALL PEOPLE ARE WELCOME in all our openings regardless of gender, sexual orientation, race/ethnicity, age or disability.
Come be Fort, come be Fortbras!

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales processessales routinesoperational infrastructuresales funnelstandardizationbest practicescommercial productivityBPMAgile methodologiesSales Operations

Soft Skills

clear communicationobjective communicationinfluence without authoritychange management

Certifications

Change ManagementAgile methodologies applied to operationsBPM