Product Support Engineer

Fortanix

Product Support Engineer helping Fortanix secure hybrid multicloud data with cryptography and encryption. Providing technical support, troubleshooting, platform implementation, and customer issue resolution.

Posted 8/11/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $70,000 - $120,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive technical support expertise with a focus on Linux, Kubernetes, and Docker, while effectively collaborating with cross-functional teams to enhance customer experience and resolve complex issues. Proficient in fault isolation, root cause analysis, and documentation for technical support.

Highest-signal resume keywords

Linux ExpertiseKubernetes ProficiencyDocker ExperienceCloud HSM FamiliarityStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Fault IsolationRoot Cause AnalysisScripting LanguagesTechnical SupportHSM UnderstandingKMS Interfaces KnowledgeAWS CloudHSMGoogle KMSAzure KeyVaultPKCS#11

Soft Skills

CollaborationWritten CommunicationCustomer Experience Focus

Industry Keywords

Technical Support BulletinKnowledge BaseRapid-Growth EnvironmentProblem-Solving GuidesTechnical Marketing Collateral

Tech Stack

Tools & technologies

AWSAzureCloudDockerKubernetesLinuxPython

About the role

Key responsibilities & impact

Provide post-sales technical support, configurations, troubleshooting, and standard methodologies to customers via phone, email, and web
Handle support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
Use fault isolation and root cause analysis to diagnose and address complicated technical issues
Reproduce customer issues and qualify critical issues
Publish Technical Support Bulletins and other user documentation in the Knowledge Base
Build a positive customer experience by collaborating with Development, Sales, and Quality Assurance
Review user documentation for training materials, technical marketing collateral, manuals, and problem-solving guides
Provide on-call support 24x7 on an as-needed basis
Help deploy, implement, upgrade, and optimize the Fortanix platform
Drive technical work streams and interact with customers and engineering teams

Requirements

What you’ll need

5 to 12 years of related hands-on experience working in a support organization
Strong technical experience with Linux, Kubernetes, Docker, Python, or other scripting languages (required)
Familiarity with cloud HSM and KMS, including AWS CloudHSM, AWS KMS, Google KMS, Azure KeyVault, and IBM KeyProtect
Understanding of HSM and cryptographic interfaces, including PKCS#11, CAPI, CNG, and JCE
Experience with HSM from another company is a plus
Understanding of KMS interfaces, including KMIP and REST API
Ability to work in a fast-paced, rapid-growth environment
Strong collaboration, written, and communication skills

Benefits

Comp & perks

Amazing equity
Great benefits
Competitive salary
Unlimited PTO
40 hours of Volunteer Time Off/year
Internet stipend
401k
Medical
Dental
Vision
Life Insurance
Retirement Savings
Wellness Program
Short-and Long-Term Disability
Holidays
Additional benefits ('and more')