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Senior Customer Solutions Engineer
FORT RoboticsSenior Customer Solutions Engineer at FORT Robotics managing customer integrations for autonomous machines. Collaborating across technical teams to enhance safety and operational efficiency in industrial applications.
About the role
Key responsibilities & impact- Lead technical engagements at FORT's most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
- Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
- Partner with Product and Engineering to translate field insights into roadmap improvements — identify recurring integration friction points and influence product direction
Requirements
What you’ll need- 4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation
- Proven track record leading complex customer integrations from kickoff through deployment with minimal oversight
- Demonstrated ability to operate as a senior technical authority — owning outcomes, not just tasks
- Ability to travel up to 30%, including international travel
Benefits
Comp & perks- Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
- Contribute reusable integration guides, field playbooks, and technical documentation that raises the bar for the whole Customer Solutions team
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
integration architectureCAN bus topologywiring schematicsAPI-based software integrationroboticsindustrial automationsystems engineeringtechnical integrationcustomer integrationsdeployment
Soft Skills
leadershipcustomer engagementproblem-solvinginfluencecommunicationcollaborationtechnical authorityinsight translationadaptabilityindependence