Lead Customer Solutions Engineer

FORT Robotics

Lead Customer Solutions Engineer at FORT Robotics guiding integrative solutions for safe machine operation. Focused on mentorship and technical excellence in complex robotics integrations.

Posted 5/26/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $130,000 - $160,000 per yearWebsite

About the role

Key responsibilities & impact

Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution
Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress
Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills
Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge
Provide real-time coaching and feedback during live customer escalations; gradually transfer ownership of accounts to developing engineers as they earn it
Build the team’s technical playbooks, integration guides, and onboarding curriculum so new hires reach productivity faster
Identify skill gaps across the team and partner with the hiring manager on recruiting, interviewing, and leveling decisions
Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders
Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers
Partner with Product and Engineering to translate field insights into roadmap improvements, identify recurring integration friction points, and influence product direction
Represent FORT in escalations, technical executive briefings, and key account reviews

Requirements

What you’ll need

Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field
4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation, with demonstrated technical leadership
Proven track record of coaching, mentoring, and developing junior engineers — with concrete examples of engineers who grew under your guidance
Comfort operating as a player-coach: still happiest with your hands on the system, but energized by lifting others up to your level
Proven track record leading complex customer integrations from kickoff through deployment
Deep hands-on experience with CAN bus protocols and API integration in industrial contexts
Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)
Experience influencing cross-functional teams without direct authority
Ability to travel up to 30%, including international travel.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account FORT Robotics Website LinkedIn All Job Openings 51 - 200 employees Founded 2018 💰 $25M Series B on 2022-07 Robotics
Safety
Technology FORT Robotics is a company specializing in creating secure and safety-rated control platforms for robots and machines across various industries. Their technology focuses on wireless safety solutions, such as Wireless E-Stop and Safe Remote Control, to ensure secure operation of robots and heavy machinery from a safe distance. FORT's products are utilized to enhance safety in sectors like agriculture, construction, manufacturing, and transportation, enabling the development and integration of autonomous systems while maximizing productivity and reducing risks. Their services and products are designed to provide trusted control across networked environments, making robotic deployment safe, secure, and efficient. Lead Customer Solutions Engineer 🔥 6 minutes ago 🇺🇸 United States – Remote 💵 $130k - $160k / year ⏰ Full Time 🟠 Senior 💻 Solutions Engineer Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead technical engagements at FORT’s most strategic customers, owning integration outcomes for FORT wireless E-Stop and remote-control products into AGVs, AMRs, and custom automation platforms
Travel to customer sites (up to 25%) to drive integration design, troubleshoot complex implementation challenges, and ensure full functional and safety compliance
Operate as a player-coach — lead complex integrations hands-on while simultaneously developing the team, modeling the standard for technical excellence, customer communication, and field execution
Directly mentor and coach junior and mid-level Customer Solutions Engineers; create individualized development plans, set growth milestones, and track progress
Pair junior engineers on customer engagements through structured ride-alongs, shadowing rotations, and co-led site visits to accelerate their ramp on CAN bus integration, safety architecture, and customer-facing skills
Run regular technical deep-dives, case reviews, and post-mortems with the team to convert hard-won field lessons into reusable knowledge
Provide real-time coaching and feedback during live customer escalations; gradually transfer ownership of accounts to developing engineers as they earn it
Build the team’s technical playbooks, integration guides, and onboarding curriculum so new hires reach productivity faster
Identify skill gaps across the team and partner with the hiring manager on recruiting, interviewing, and leveling decisions
Lead integration design reviews, site assessments, and architecture discussions with senior customer engineering stakeholders
Define and advise on integration architecture, including CAN bus topology, wiring schematics, and API-based software integration across diverse customer platforms
Apply and champion functional safety principles to validate safety-rated system designs; serve as a subject-matter expert on safety compliance for both internal teams and customers
Partner with Product and Engineering to translate field insights into roadmap improvements, identify recurring integration friction points, and influence product direction
Represent FORT in escalations, technical executive briefings, and key account reviews 🎯 Requirements
Bachelor’s degree in Electrical Engineering, Mechanical Engineering, Robotics, or a related field
4+ years in systems engineering, field applications, or technical integration in robotics or industrial automation, with demonstrated technical leadership
Proven track record of coaching, mentoring, and developing junior engineers — with concrete examples of engineers who grew under your guidance
Comfort operating as a player-coach: still happiest with your hands on the system, but energized by lifting others up to your level
Proven track record leading complex customer integrations from kickoff through deployment
Deep hands-on experience with CAN bus protocols and API integration in industrial contexts
Strong working knowledge of electrical systems, control schematics, and functional safety standards (e.g., ISO 13849, IEC 61508)
Experience influencing cross-functional teams without direct authority
Ability to travel up to 30%, including international travel. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Senior Solution Engineer 🔥 26 minutes ago Snowflake 5001 - 10000 ☁️ SaaS Website LinkedIn All Job Openings Senior Solution Engineer at Snowflake presenting and demonstrating technology to clients. Collaborate across teams for customer success and revenue growth. 🇺🇸 United States – Remote 💵 $165k - $216.6k / year ⏰ Full Time 🟠 Senior 💻 Solutions Engineer 🦅 H1B Visa Sponsor Cloud ETL Python SQL Senior Manager, Solution Engineering Enablement 🔥 26 minutes ago Snowflake 5001 - 10000 ☁️ SaaS Website LinkedIn All Job Openings Senior Manager for Solution Engineering Enablement at Snowflake. Leading a team to enhance SKills in technical sales and solution engineering. 🇺🇸 United States – Remote 💵 $160k - $210k / year ⏰ Full Time 🟠 Senior 💻 Solutions Engineer 🦅 H1B Visa Sponsor Python Spark SQL Senior Integration Engineer, Client-Facing 🔥 1 hour ago SmarterDx 201 - 500 Website LinkedIn All Job Openings Healthcare integration architect leading client-facing EHR integrations in the US with SmarterDx. Designing scalable solutions and troubleshooting integration challenges for healthcare interoperability. 🇺🇸 United States – Remote 💰 Private Equity Round - SmarterDx on 2025-04 ⏰ Full Time 🟠 Senior 💻 Solutions Engineer JavaScript Python SQL Solutions Consultant, Data & Insights 🔥 3 hours ago Payscale 501 - 1000 👥 HR Tech ☁️ SaaS Website LinkedIn All Job Openings Solutions Consultant leveraging compensation data for insightful business decisions at Payscale. Helping customers understand and apply compensation data effectively to achieve equitable pay outcomes. 🇺🇸 United States – Remote 💵 $115k - $172.4k / year 💰 $7M Venture Round on 2011-07 ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer Solution Architect – Unqork Platform 🔥 10 hours ago alphaAI 11 - 50 💳 Fintech 🤖 Artificial Intelligence Website LinkedIn All Job Openings Solution Architect designing and implementing client applications using the Unqork platform at Alpha Financial. Collaborating with external customers and leading project development with a focus on quality delivery. 🇺🇸 United States – Remote 💵 $95k - $135k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 💻 Solutions Engineer SDLC View More Solutions Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

CAN bus protocolsAPI integrationelectrical systemscontrol schematicsfunctional safety standardsISO 13849IEC 61508systems engineeringtechnical integrationrobotics

Soft Skills

coachingmentoringtechnical leadershipcustomer communicationteam developmentproblem-solvinginfluencingcollaborationfeedbacktraining