Technology Systems Enablement Specialist

Forrester

Technology Systems Enablement Specialist working with cross-functional teams on business systems and tool optimization. Focused on training and technology adoption for core business systems in a dynamic environment.

Posted 7/1/2026full-timeCambridge • Connecticut, District of Columbia, Massachusetts, New York, North Carolina, Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $93,000 - $151,000 per yearWebsite

About the role

Key responsibilities & impact

Support the management, optimization, and adoption of core business systems and tools within the Technology department
Partner with cross‑functional teams to ensure project and development management platforms are well‑configured, easy to use, and aligned to business needs
Improve visibility through dashboards and reporting, bringing data together from multiple sources
Support technology adoption through hands‑on training and enablement
Create practical training materials, lead tool walkthroughs and onboarding sessions
Facilitate office hours, if needed
Administer and maintain Jira and Airtable, including user access, permissions, workflows, and configurations
Support intake workflows, forms, dashboards, and reporting to meet business needs
Perform routine audits, cleanup, and documentation to ensure systems remain reliable and scalable
Troubleshoot issues, coordinate with vendors, and track resolutions
Design and maintain dashboards that provide clear visibility into operations, usage, and key metrics
Work with Technology leadership to define reporting needs and ensure dashboards are relevant, accurate, and actionable
Continuously improve reporting and data structures to support decision-making
Develop and deliver training materials such as guides, walkthroughs, dashboards, and live sessions
Serve as a point of contact for onboarding new users to tools and platforms
Collaborate with stakeholders to roll out changes, enhancements, and new capabilities

Requirements

What you’ll need

A bachelor's degree
5+ years of relevant experience in systems administration, business operations, analytics, or technology operations
Hands-on experience administering Jira and Airtable in a business environment, or comparable project / development tracking tools
Experience creating dashboards or reports to support operational visibility
Strong communication skills with the ability to explain technical concepts to non-technical audiences
Comfort leading or facilitating training sessions and user enablement activities
Familiarity with AI or generative AI tools such as Claude, Copilot, or similar platforms
Strong organizational skills and attention to detail

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work arrangements
Professional development
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Systems AdministrationBusiness OperationsAnalyticsTechnology OperationsDashboard DesignReportingWorkflow ConfigurationData StructuresTroubleshootingUser Access Management

Soft Skills

Strong Communication SkillsOrganizational SkillsAttention to Detail

Certifications

Bachelor's Degree