Principal Analyst – Enterprise CX Transformation

Forrester

Principal Analyst driving enterprisewide CX transformations through visionary research and client engagements at Forrester. Influencing C-suite executives and advising on strategic initiatives.

Posted 6/5/2026full-timeRemote • Connecticut, Illinois, Massachusetts, Pennsylvania, Washington • 🇺🇸 United StatesLead💰 $141,000 - $229,000 per yearWebsite

About the role

Key responsibilities & impact

Determine a visionary, integrated research and content portfolio based on clients’ top initiatives and market opportunities.
Conduct and analyze primary research based on your content plan.
Write/produce content in various formats (reports, blog posts, data snapshots, podcasts, short-form video, etc.).
Apply Forrester’s research and frameworks to help clients solve business challenges through short- and long-term guidance.
Expand your presence as an influential speaker and thinker.
Talk with the press, present at Forrester and other external events, and deliver client presentations both virtually and in person.
Evolve and productize your coverage and work with the Forrester ecosystem to evangelize it with clients and prospects.

Requirements

What you’ll need

At least 10 years’ experience in senior-level B2B, B2B2C, or B2C CX roles.
Experience in leading enterprisewide CX transformations.
Experience in at least two functional areas of CX writ large, such as experience or service design, measurement/analytics, tech, customer service, strategy, etc.
Expertise in creating and operating cutting-edge CX functions that drive business results.
An understanding of the key issues facing CX leaders and organizations today, such as score obsession, the need to drive action, and the promise and peril of AI, etc.
Success in influencing C-suite executives and advising on strategic initiatives.
Established industry presence as an influential speaker and thought leader.
Exceptional business acumen that shows up in your analyses, writing, and presentations.
The ability to craft a bold, conceptual vision and translate it into practical actions.
A collaborative mindset and commitment to working as part of an integrated team.
Willingness to travel more than 25% of the time.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work arrangements
Professional development
15% Bonus target

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

B2BB2B2CB2CCX transformationsexperience designservice designmeasurement analyticscustomer servicestrategyAI

Soft Skills

influencing C-suite executivesbusiness acumencollaborative mindsetcommunicationpresentation skillsthought leadershipvision craftinganalytical skillsclient engagementteamwork