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Senior Strategy & Operations Associate
FORMEL SKINStrategy & Operations Associate optimizing healthcare operations at FORMEL SKIN. Driving operational excellence through AI-first approaches and cross-functional collaboration in Berlin.
About the role
Key responsibilities & impact- Dive deep into operational opportunities across Customer Care and Medical Ops, identifying root causes of challenges & pain points across the customer journey through rigorous analysis and data-driven insights
- Leverage AI tools and automation to improve workflows, increase efficiency, and scale operations with minimal manual intervention
- Work closely with the Data team to analyze performance, define KPIs, and uncover insights that drive operational improvements
- Support the setup and scaling of new categories and healthcare verticals, including doctor supply, logistics, and customer touchpoints
- Collaborate with Product, Engineering, and Operations teams to implement solutions and ensure seamless execution across the business
- Prototype, test, and iterate on operational improvements in a fast-paced environment, focusing on tangible impact
Requirements
What you’ll need- 2+ years of experience in strategy, operations, consulting, or a fast-paced startup environment
- Strong problem-solving skills with the ability to break down complex challenges and identify practical solutions
- AI-first mindset: Experience or strong interest in using AI tools, automation, or no-code/low-code solutions to improve processes
- Technical affinity: Strong technical understanding to collaborate effectively with engineers and build solutions
- Entrepreneurial attitude: Self-starter who thrives in ambiguity, takes ownership, and is comfortable navigating high-pressure environments
Benefits
Comp & perks- 28 days vacation
- NAVIT or Urban Sports Club memberships
- employee discounts
- a professional development budget
- hybrid work set up (2 home office days per week)
- remote work possibility (up to 4 weeks per year within the EU)
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisKPI definitionoperational improvementAI toolsautomationno-code solutionslow-code solutions
Soft Skills
problem-solvingentrepreneurial attitudeself-starterownershipadaptability