Formations

Customer Success Manager

• Manage all aspects of customer adoption and lifecycle milestones, including ensuring renewals, identifying opportunities for expansion, and upsell for our customers
• Support efforts to mine and develop an understanding of customer feedback and drive the closed-loop process.
• Help maintain above-industry-average retention rates.
• Utilize Hubspot (CRM) for managing customer information, customer tasks, and preparing value-based content
• Ensure financial health of client while ensuring compliance in all areas
• Set expectations, develop and communicate the implementation project timeline, and defines the onboarding process.
• Advocate customer needs/issues cross-departmentally.