Customer Success Engineer
Formant
full-time
Posted on:
Location Type: Remote
Location: Remote • Arizona, California, Illinois, New York, Pennsylvania • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
PythonTypeScript
About the role
- Own end-to-end AI implementations for enterprise customers ($500k+ ARR)
- Embed on-site with customers
- Transform ambiguous customer requirements into deployed AI solutions
- Design and implement LLM-powered workflows
- Create reusable frameworks and tools that accelerate future customer deployments
Requirements
- 3+ years in customer-facing engineering roles deploying technical solutions in production environments
- Proven enterprise customer success (track record of managing customer engagements at companies with $500k+ ARR)
- Production deployment expertise
- Programming proficiency in Python or TypeScript
- AI/LLM experience
- Ambiguity navigator
Benefits
- 30-40% travel
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
PythonTypeScriptAILLMproduction deploymenttechnical solutionsend-to-end implementationsworkflowsframeworkstools
Soft skills
customer-facingcustomer successambiguity navigatorengagement management